Product Delivery Manager - Claims & Disputes

Location: Columbus, OH, United States

Job Family: Product Portfolio & Delivery

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client service. As a Product Delivery Manager - Claims & Disputes in our Product Portfolio & Delivery category, you will play a pivotal role in enhancing our consumer banking operations. Based in Columbus, OH, this position involves leading the delivery of product solutions that streamline claims and disputes processes, ensuring our clients receive efficient, compliant, and reliable support. You will drive initiatives that align with JP Morgan's high standards for regulatory adherence and operational excellence, contributing to the firm's reputation as a trusted partner in the financial industry. In this dynamic role, you will oversee the full product delivery lifecycle, from ideation to implementation, managing change activities that impact our disputes resolution framework. Collaborating with diverse teams including technology, compliance, and operations, you will ensure all projects meet stringent timelines while boosting efficiency through data-driven insights. Your expertise in financial regulations will be crucial in navigating complex requirements, mitigating risks, and fostering innovations that reduce dispute resolution times and enhance customer satisfaction in our payments and banking products. We seek a strategic leader passionate about the financial services landscape, with a proven ability to lead cross-functional efforts in a fast-paced environment. By joining JP Morgan Chase, you will have the opportunity to influence product strategies that serve millions of clients, while benefiting from our robust professional growth programs and collaborative culture. This role offers a chance to make a tangible impact on how we handle claims and disputes, ultimately strengthening our position as an industry leader.

Key Responsibilities

• Lead end-to-end product delivery for claims and disputes solutions, ensuring seamless integration with JP Morgan Chase's core banking platforms
• Manage change management activities, including stakeholder communication and training for new dispute resolution processes
• Ensure all product initiatives comply with federal regulations and internal JP Morgan policies on consumer protection
• Oversee project timelines, milestones, and deliverables to drive on-time delivery and cost efficiency
• Collaborate with technology, legal, and compliance teams to mitigate risks in claims processing
• Analyze performance metrics to identify inefficiencies and implement process improvements in disputes handling
• Facilitate agile ceremonies and foster a culture of continuous improvement within product delivery teams
• Monitor industry trends in financial disputes and recommend enhancements to JP Morgan's product portfolio
• Drive efficiency gains through automation and data analytics in claims adjudication workflows

Required Qualifications

• Bachelor's degree in Business, Finance, Information Technology, or a related field
• Minimum of 7 years of experience in product management, delivery, or operations within the financial services industry
• Proven track record in managing claims and disputes processes in banking or payments
• Strong understanding of regulatory requirements such as those from the Consumer Financial Protection Bureau (CFPB) and Federal Reserve
• Experience leading cross-functional teams in agile or waterfall methodologies
• Demonstrated ability to manage project timelines, budgets, and risks in a high-stakes environment

Preferred Qualifications

• Master's degree or MBA in Finance or Business Administration
• Certification in Project Management Professional (PMP) or Agile/Scrum methodologies
• Prior experience at a large financial institution like JP Morgan Chase
• Knowledge of fraud detection and dispute resolution systems in digital banking

Required Skills

• Product management expertise in financial services
• Regulatory compliance knowledge (e.g., Reg E, Reg Z)
• Agile and Scrum methodologies
• Project management and timeline oversight
• Stakeholder communication and influence
• Risk assessment and mitigation
• Data analysis and performance metrics
• Change management processes
• Cross-functional team leadership
• Fraud and disputes domain knowledge
• Process optimization and automation
• Problem-solving in high-pressure environments
• Technical aptitude for banking systems integration
• Strategic thinking for product portfolio enhancement
• Customer-centric approach to claims resolution

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Columbus facilities
• Flexible work arrangements, including hybrid options for work-life balance

JP Morgan Chase is an equal opportunity employer.