Product Delivery Manager - Service Product

Location: OH, United States

Job Family: Product Portfolio & Delivery

About the Role

At JP Morgan Chase, we are at the forefront of redefining financial services through innovative product delivery. As a Product Delivery Manager - Service Product in our Product Portfolio & Delivery team, you will play a pivotal role in shaping the future of our service offerings. Based in Columbus, OH, you will lead end-to-end processes to craft solutions that enhance and optimize customer experiences in a dynamic banking environment. This position requires a blend of strategic vision and hands-on execution to drive products from concept to market, ensuring they meet the high standards of reliability, security, and compliance that define JP Morgan Chase. Your responsibilities will span the full product lifecycle, collaborating with diverse teams including technology, design, risk management, and front-line business units. You will prioritize features based on customer needs and business objectives, leveraging agile practices to deliver iterative improvements that boost operational efficiency and user satisfaction. In the financial services landscape, where regulatory demands are stringent, you will navigate complex requirements to ensure all deliverables align with industry standards like those from the SEC and FDIC, while fostering innovation in areas such as digital banking services and client engagement platforms. This role offers the opportunity to contribute to JP Morgan Chase's mission of empowering clients globally through cutting-edge financial solutions. You will work in a supportive culture that values diverse perspectives and professional growth, with access to world-class resources and mentorship. If you are passionate about product excellence and ready to make a tangible impact on millions of customers, join us in Columbus to lead the next generation of service products.

Key Responsibilities

• Lead the end-to-end delivery of service products, from ideation to launch and ongoing optimization
• Collaborate with product owners, engineering teams, and business stakeholders to define and prioritize features that enhance customer experiences
• Drive agile processes to ensure timely delivery while managing risks and dependencies in a regulated financial environment
• Analyze market trends and customer feedback to shape product roadmaps aligned with JP Morgan Chase's strategic goals
• Oversee quality assurance and testing to maintain high standards for service reliability and security
• Facilitate cross-functional alignment to resolve issues and accelerate product iterations
• Monitor product performance metrics and implement data-driven improvements for operational efficiency
• Ensure compliance with financial regulations and internal policies throughout the product lifecycle
• Mentor junior team members and contribute to the development of best practices in product delivery

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• Minimum of 7 years of experience in product management, delivery, or operations within the financial services industry
• Proven track record of leading end-to-end product delivery processes in a large-scale organization
• Strong understanding of agile methodologies and product lifecycle management
• Experience in service-oriented product development, particularly in banking or financial services
• Demonstrated ability to collaborate with cross-functional teams including technology, risk, and compliance
• Excellent communication skills with the ability to influence stakeholders at all levels

Preferred Qualifications

• Advanced degree (MBA or Master's) in a relevant field
• Experience working at a major financial institution like JP Morgan Chase
• Certification in Agile, Scrum, or Product Management (e.g., PMP, CSPO)
• Knowledge of regulatory requirements in financial services (e.g., Dodd-Frank, GDPR)
• Prior experience optimizing customer experiences in digital banking platforms

Required Skills

• Product management and delivery expertise
• Agile and Scrum methodologies
• Financial services domain knowledge
• Stakeholder management and influence
• Data analysis and metrics-driven decision making
• Risk assessment and compliance awareness
• Cross-functional team leadership
• Customer experience optimization
• Project management tools (e.g., Jira, Confluence)
• Strategic planning and roadmap development
• Problem-solving and issue resolution
• Communication and presentation skills
• Technical aptitude for service platforms
• Adaptability in fast-paced environments
• Regulatory knowledge in banking

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements and hybrid office options in Columbus, OH
• Access to on-site fitness centers and wellness programs

JP Morgan Chase is an equal opportunity employer.