Product Design Lead - Client Experience, Private Bank Digital, Vice President

Location: New York, NY, United States

Job Family: User Experience Design

About the Role

At JP Morgan Chase, we are at the forefront of transforming private banking through innovative digital experiences. As a Product Design Lead - Client Experience in the Private Bank Digital team, you will play a pivotal role in shaping the future of wealth management for our US high-net-worth clients. Reporting to the Vice President level, you will lead design efforts to create seamless, intuitive platforms that empower clients to manage their portfolios, access advisory services, and engage with personalized financial insights. This position is based in our state-of-the-art New York office, where you'll collaborate with elite teams across product, engineering, and business to deliver world-class solutions at the world's premier global financial institution. Your responsibilities will span the full design lifecycle, from user research and ideation to prototyping and iteration, with a focus on enhancing client trust and satisfaction in a highly regulated environment. You will conduct in-depth studies on client behaviors in private banking contexts, such as investment tracking and estate planning, to inform designs that prioritize security, personalization, and ease of use. By leveraging JP Morgan's vast data resources, you'll create experiences that anticipate client needs, driving loyalty and operational efficiency. This role demands a strategic mindset to balance innovative design with compliance to standards like GDPR and SEC guidelines, ensuring our digital offerings set the industry benchmark. Joining JP Morgan Chase means becoming part of a dynamic culture that values creativity, inclusivity, and impact. You will mentor emerging designers, contribute to thought leadership in financial UX, and work on projects that influence millions in asset management. With opportunities for global exposure and career growth, this Vice President-level position offers the chance to lead transformative change in private banking digital innovation.

Key Responsibilities

• Lead the end-to-end product design process for Private Bank Digital initiatives, focusing on enhancing client experience for US high-net-worth individuals
• Collaborate with product managers, engineers, and stakeholders to define user needs and translate them into intuitive digital interfaces
• Conduct user research, including interviews and usability testing, to inform design decisions tailored to private banking workflows
• Develop wireframes, prototypes, and high-fidelity designs using tools like Figma or Adobe XD, ensuring alignment with JP Morgan's brand standards
• Mentor and guide a team of designers, fostering innovation in client-centric solutions for wealth management and advisory services
• Ensure designs comply with financial regulations and security protocols specific to the banking sector
• Analyze user data and metrics to iterate on digital experiences, driving engagement and satisfaction in private banking apps and portals
• Partner with global teams to integrate US client experience designs into JP Morgan's broader digital ecosystem
• Present design concepts to senior leadership, advocating for user experience improvements in private banking

Required Qualifications

• Bachelor's degree in Design, Human-Computer Interaction, or a related field; Master's degree preferred
• 8+ years of experience in product design or UX/UI design within the financial services industry
• Proven track record leading design teams on digital banking or client-facing platforms
• Strong portfolio demonstrating user-centered design principles applied to complex financial products
• Experience with agile methodologies and cross-functional collaboration in a fast-paced environment
• Deep understanding of regulatory requirements in private banking, such as SEC and FINRA compliance

Preferred Qualifications

• Experience designing for high-net-worth individuals or private banking clients
• Familiarity with JP Morgan Chase's digital platforms or similar enterprise-level systems
• Advanced knowledge of accessibility standards (WCAG) and inclusive design practices
• Prior leadership in mentoring junior designers or conducting design workshops

Required Skills

• Expertise in user experience (UX) research and design thinking methodologies
• Proficiency in prototyping tools such as Figma, Sketch, or Adobe XD
• Strong visual design skills with knowledge of typography, color theory, and layout
• Experience with interaction design and micro-interactions for digital financial interfaces
• Analytical skills for interpreting user data and A/B testing results
• Leadership and communication skills for cross-functional team collaboration
• Knowledge of HTML/CSS and basic JavaScript for design handoff to developers
• Understanding of responsive and adaptive design principles for web and mobile
• Familiarity with financial domain-specific tools like data visualization for wealth reporting
• Problem-solving abilities in high-stakes, regulated environments
• Empathy-driven approach to designing for diverse client personas in private banking
• Project management skills using agile tools like Jira or Confluence
• Attention to detail in ensuring compliance with accessibility and security standards

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at NYC offices
• Flexible work arrangements including hybrid options

JP Morgan Chase is an equal opportunity employer.