Product Manager - AI Agents

Location: New York, NY, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of transforming financial services through innovative technology, and our Product Manager - AI Agents role is pivotal in this mission. As a leader in this position, you will drive the development of cutting-edge AI agents that empower our clients in areas such as personalized wealth advisory, real-time fraud detection, and automated investment strategies. Based in our dynamic New York office, you will leverage your expertise in product development, design, and data analytics to deeply understand customer needs within the banking sector. Your work will directly contribute to enhancing operational efficiency and client satisfaction across Chase's global operations, ensuring our AI solutions are both innovative and compliant with stringent financial regulations. In this role, you will collaborate closely with multidisciplinary teams including data scientists, engineers, and compliance experts to build and iterate on AI agent products. You will conduct market analysis and user interviews to identify opportunities where AI can streamline processes like loan approvals or market predictions, while mitigating risks associated with data privacy and algorithmic bias. By defining clear product visions and roadmaps, you will guide the integration of advanced technologies such as natural language processing and multi-agent systems into our core platforms, fostering a culture of responsible AI innovation tailored to the financial industry's unique challenges. We seek a passionate professional who thrives in a fast-paced environment and is committed to ethical AI practices that build trust with our clients. Joining JP Morgan Chase means being part of a world-class team that values diversity, inclusion, and continuous learning, with opportunities to shape the future of fintech. If you have a blend of technical acumen and business savvy, this is your chance to lead transformative projects that redefine how millions interact with their finances.

Key Responsibilities

• Lead the end-to-end product lifecycle for AI agents, from ideation to deployment, ensuring alignment with JP Morgan Chase's strategic goals in financial services
• Conduct in-depth customer research and analysis to identify pain points in areas like personalized banking, fraud detection, and automated trading
• Collaborate with data scientists and engineers to define technical requirements and integrate AI models into scalable, secure platforms
• Drive product roadmaps that incorporate advanced analytics, ensuring AI agents enhance decision-making and operational efficiency
• Ensure all AI products comply with financial regulations, ethical standards, and JP Morgan's risk management frameworks
• Partner with design teams to create intuitive user interfaces for AI agents that improve client experiences in wealth management and retail banking
• Monitor product performance using KPIs and iterate based on user feedback and market trends in fintech
• Foster innovation by exploring emerging AI technologies, such as generative AI and multi-agent systems, for applications in capital markets
• Present product updates and strategies to senior leadership, advocating for resources to accelerate AI adoption across Chase's global operations

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or a related field; advanced degree (MBA or Master's in AI/ML) preferred
• 5+ years of experience in product management, with at least 2 years focused on AI, machine learning, or agent-based technologies
• Proven track record of leading cross-functional teams in developing and launching AI-driven products in a regulated industry like financial services
• Strong understanding of customer needs in banking and finance, including compliance with regulations such as GDPR, CCPA, and SEC guidelines
• Experience with data analytics tools and methodologies to derive insights from large-scale financial datasets
• Demonstrated ability to collaborate with engineering, design, and business stakeholders in a fast-paced environment

Preferred Qualifications

• Experience working at a major financial institution or fintech company, with knowledge of AI applications in trading, risk management, or customer service
• Familiarity with JP Morgan Chase's technology stack, including cloud platforms like AWS or Azure, and AI frameworks such as TensorFlow or LangChain
• Prior involvement in agile product development cycles and user-centric design for AI agents
• Certification in AI ethics or product management (e.g., PMP, CSPO)

Required Skills

• Product development lifecycle management
• AI and machine learning fundamentals
• Data analytics and visualization (e.g., SQL, Python, Tableau)
• Customer empathy and user research techniques
• Agile methodologies and Jira/Confluence proficiency
• Cross-functional team leadership
• Financial services domain knowledge (e.g., banking regulations)
• Technical writing and stakeholder communication
• Problem-solving in complex, regulated environments
• Innovation in AI agent design (e.g., NLP, reinforcement learning)
• Risk assessment for AI ethics and bias mitigation
• Project management tools (e.g., Asana, Microsoft Project)
• Analytical thinking for metrics-driven decisions
• Adaptability to fast-evolving tech landscapes
• Strong presentation and negotiation skills

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities, such as tuition reimbursement and access to internal AI training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers, wellness programs, and mental health support
• Flexible work arrangements, including hybrid options in New York

JP Morgan Chase is an equal opportunity employer.