Product Manager - Claims & Disputes

Location: Columbus, OH, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of redefining the future of banking through innovative products that prioritize customer trust and efficiency. As a Product Manager - Claims & Disputes in our Consumer Banking division, you will play a pivotal role in enhancing our dispute resolution capabilities for millions of customers. Based in Columbus, OH, this position requires a leader with deep expertise in product development, design, and data analytics to address complex challenges in claims processing. You will drive initiatives that streamline dispute handling, reduce fraud, and ensure seamless customer experiences while adhering to stringent regulatory standards in the financial services industry. Your responsibilities will span the full product lifecycle, from gathering insights on customer pain points in claims and disputes to collaborating with engineering, design, and compliance teams to build scalable solutions. Leveraging advanced analytics, you will identify trends in transaction data to inform product strategies that minimize resolution times and enhance satisfaction scores. At JP Morgan Chase, you will work within a dynamic agile environment, influencing roadmaps that integrate cutting-edge technologies like AI for predictive dispute forecasting, all while mitigating risks associated with consumer protection laws such as the Fair Credit Billing Act. This role offers the opportunity to lead high-impact projects that directly contribute to JP Morgan's mission of empowering customers in their financial journeys. You will partner with cross-functional stakeholders to iterate on products based on real-time feedback and performance metrics, fostering innovation in a collaborative culture. If you are passionate about using data-driven insights to solve real-world financial challenges and thrive in a fast-paced, regulated environment, join us to shape the next generation of banking products at one of the world's leading financial institutions.

Key Responsibilities

• Lead the end-to-end product lifecycle for claims and disputes solutions, from ideation to launch and iteration
• Collaborate with customer experience, engineering, and compliance teams to define product requirements and roadmaps
• Analyze customer feedback, transaction data, and market trends to identify opportunities for improving dispute resolution efficiency
• Ensure products comply with federal regulations and internal JP Morgan Chase risk management standards
• Drive A/B testing and performance metrics to optimize user satisfaction and reduce resolution times
• Partner with data scientists to leverage analytics for predictive modeling in claims processing
• Mentor junior product managers and foster a culture of innovation within the consumer banking division
• Monitor competitive landscapes in fintech to incorporate best practices into JP Morgan's offerings
• Present product strategies and progress to senior leadership and stakeholders

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• 5+ years of experience in product management, preferably in financial services or fintech
• Proven track record in developing and launching customer-facing products in claims, disputes, or payments domains
• Strong understanding of regulatory requirements in banking, such as those from the CFPB and FDIC
• Experience with data analytics tools and methodologies to drive product decisions
• Demonstrated ability to lead cross-functional teams in agile environments

Preferred Qualifications

• MBA or advanced degree in a relevant field
• Experience working at a large financial institution like JP Morgan Chase
• Knowledge of fraud detection and dispute resolution processes in consumer banking
• Certification in product management (e.g., Certified Scrum Product Owner)
• Prior exposure to AI/ML applications in financial product development

Required Skills

• Product roadmap development and prioritization
• Agile and Scrum methodologies
• Data analysis using SQL, Python, or Tableau
• Customer journey mapping and UX design principles
• Regulatory compliance in financial services
• Stakeholder management and cross-functional collaboration
• Fraud detection and risk assessment techniques
• A/B testing and experimentation frameworks
• Financial acumen and understanding of banking operations
• Problem-solving and critical thinking
• Communication and presentation skills
• Leadership and team motivation
• Adaptability in fast-paced environments
• Knowledge of APIs and integration in fintech products

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Columbus, OH
• Access to JP Morgan's global mobility and career advancement opportunities

JP Morgan Chase is an equal opportunity employer.