Product Manager - Fraud

Location: LONDON, LONDON, United Kingdom

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of transforming the financial services landscape through innovative technology that powers secure and seamless commerce for merchants and consumers worldwide. As a Product Manager - Fraud in our London office, you will play a pivotal role in developing cutting-edge solutions to combat evolving fraud threats in the payments ecosystem. This position within the Product Management category offers the opportunity to drive product strategy for next-generation fraud prevention tools, leveraging JP Morgan's vast resources in data analytics, AI, and global banking expertise to protect our clients and enhance trust in digital transactions. Your responsibilities will include owning the end-to-end product lifecycle for fraud-related initiatives, from ideation and requirement gathering to launch and iteration. You will collaborate closely with engineering, risk, and compliance teams to build robust detection systems that minimize financial losses while maintaining a frictionless user experience. By analyzing transaction data and fraud patterns specific to the UK and European markets, you will identify high-impact opportunities to integrate advanced technologies like machine learning models, ensuring compliance with stringent regulations such as PSD2 and GDPR. This role demands a strategic mindset to balance security needs with business growth, contributing directly to JP Morgan Chase's mission of delivering superior financial services. We seek a dynamic professional passionate about fintech innovation and fraud prevention, with a strong background in product management within the financial sector. In this hybrid role based in London, you will thrive in a collaborative environment that values diverse perspectives and fosters professional growth. Join JP Morgan Chase to make a meaningful impact on global commerce security, where your expertise will help safeguard billions in transactions and shape the future of safe digital payments.

Key Responsibilities

• Lead the development and execution of fraud prevention product strategies to enhance security for JP Morgan Chase's merchant and consumer commerce solutions
• Collaborate with engineering, data science, and compliance teams to design and implement innovative fraud detection technologies
• Analyze fraud trends and metrics to identify opportunities for product improvements and risk mitigation in financial transactions
• Define product roadmaps, prioritize features, and manage backlogs using agile methodologies
• Engage with stakeholders including merchants, consumers, and regulatory bodies to ensure products meet industry standards and user needs
• Conduct market research on emerging fraud threats and competitive landscapes in the financial services sector
• Drive A/B testing and performance analysis to optimize fraud detection algorithms and reduce false positives
• Partner with global teams to scale fraud solutions across JP Morgan Chase's international operations, with a focus on the UK market
• Monitor and report on key performance indicators (KPIs) related to fraud rates, detection accuracy, and operational efficiency

Required Qualifications

• Bachelor's degree in Computer Science, Business, Finance, or a related field
• 5+ years of experience in product management, preferably in fintech or financial services
• Proven track record in developing and launching fraud prevention or risk management products
• Strong understanding of fraud detection technologies, including machine learning and AI applications in financial security
• Experience working with cross-functional teams in agile environments within the banking or payments industry
• Knowledge of regulatory requirements such as GDPR, PSD2, and anti-money laundering (AML) standards in the UK and EU

Preferred Qualifications

• MBA or advanced degree in a relevant discipline
• Experience in the payments or commerce sector, particularly with merchant solutions
• Prior work at a major financial institution like JP Morgan Chase or similar
• Familiarity with data analytics tools and fraud pattern recognition in high-volume transaction environments

Required Skills

• Product lifecycle management
• Fraud detection and prevention expertise
• Agile and Scrum methodologies
• Data analysis and visualization (e.g., SQL, Tableau)
• Machine learning and AI fundamentals
• Stakeholder management and communication
• Regulatory compliance in finance (e.g., AML, KYC)
• User experience (UX) design principles
• Risk assessment and mitigation strategies
• Cross-functional team leadership
• Market research and competitive analysis
• Problem-solving and critical thinking
• Technical aptitude in fintech tools
• Project management software (e.g., Jira, Confluence)

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• Hybrid work model with flexible hours and wellness stipends
• Access to global mobility programs and career advancement within JP Morgan Chase

JP Morgan Chase is an equal opportunity employer.