Product Manager - Partner and Merchant Onboarding

Location: LONDON, LONDON, United Kingdom

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of transforming the financial services landscape through innovative commerce solutions that empower merchants and consumers alike. As a Product Manager - Partner and Merchant Onboarding in our London office, you will play a pivotal role in developing the technology that streamlines onboarding processes, enabling seamless partnerships in a rapidly evolving digital economy. This position within our Product Management category offers the opportunity to drive next-generation features that enhance security, efficiency, and scalability for global merchants, all while navigating the complexities of financial regulations and compliance. In this role, you will own the product strategy from ideation to launch, collaborating closely with engineering, legal, and business teams to build intuitive onboarding experiences that reduce friction and accelerate time-to-value for partners. You will leverage data analytics to refine processes, ensuring they align with JP Morgan Chase's commitment to robust risk management and customer-centric innovation. Whether integrating advanced KYC tools or optimizing API-driven workflows, your work will directly contribute to our mission of powering secure, inclusive commerce solutions that support economic growth worldwide. We seek a strategic thinker with a passion for fintech who thrives in a dynamic, fast-paced environment. Joining JP Morgan Chase means becoming part of a global leader in financial services, where your contributions will have lasting impact on millions of users. This role not only offers professional growth through exposure to cutting-edge technologies but also the chance to shape the future of merchant services in one of the world's most influential financial hubs.

Key Responsibilities

• Lead the end-to-end product strategy for partner and merchant onboarding, ensuring seamless integration into JP Morgan Chase's commerce ecosystem
• Collaborate with engineering, compliance, and sales teams to define and prioritize features that enhance onboarding efficiency and user experience
• Conduct market research and competitive analysis to identify opportunities for innovation in merchant solutions
• Manage the product roadmap, including backlog grooming and sprint planning, to deliver high-impact features on time
• Ensure all onboarding processes comply with financial regulations and internal risk management standards
• Gather and incorporate feedback from merchants and partners to iterate on product offerings
• Drive cross-functional initiatives to scale onboarding capabilities for global markets
• Monitor key performance metrics such as onboarding time, conversion rates, and user satisfaction to optimize the product
• Partner with senior leadership to align product vision with JP Morgan Chase's broader commerce strategy

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• Minimum of 5 years of experience in product management, preferably in fintech or financial services
• Proven track record of managing onboarding processes for partners or merchants in a digital commerce environment
• Strong understanding of regulatory requirements in financial services, including KYC, AML, and data privacy standards
• Experience with agile methodologies and cross-functional team collaboration
• Ability to analyze complex data and derive actionable insights for product improvements
• Excellent communication skills with the ability to influence stakeholders at all levels

Preferred Qualifications

• MBA or advanced degree in a relevant field
• Experience working with payment processing systems or merchant services at a major financial institution
• Familiarity with European financial regulations such as PSD2 and GDPR
• Prior exposure to blockchain or emerging payment technologies
• Certification in product management (e.g., Certified Scrum Product Owner)

Required Skills

• Product lifecycle management
• Stakeholder management and influence
• Agile and Scrum frameworks
• Data analysis and metrics-driven decision making
• Financial regulations knowledge (KYC, AML, GDPR)
• User experience design principles
• Cross-functional team leadership
• Market research and competitive analysis
• Technical aptitude for fintech platforms
• Problem-solving and critical thinking
• Excellent verbal and written communication
• Project management tools (e.g., Jira, Confluence)
• Risk assessment in financial services
• Innovation in payment and commerce solutions
• Customer empathy and feedback integration

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance coverage
• Generous retirement savings plan with company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• Hybrid work model with flexible scheduling in London
• Access to global mobility programs and career advancement support

JP Morgan Chase is an equal opportunity employer.