Product Manager - Service Product

Location: OH, United States

Job Family: Product Management

About the Role

At JPMorgan Chase, we are at the forefront of redefining financial services through innovative products that empower our customers. As a Product Manager - Service Product in our Consumer and Community Banking division, you will lead the development of service-oriented solutions that enhance customer experiences in banking, payments, and beyond. Based in Ohio, this role requires a deep commitment to understanding customer needs, leveraging advanced product development expertise, design thinking, and data analytics to create impactful offerings. You will work in a dynamic environment where collaboration with engineering, design, and business teams is key to driving Chase's mission of making banking more accessible and personalized. Your primary focus will be on owning the product strategy for service products, from initial concept through to market launch and continuous improvement. This includes conducting customer interviews, analyzing usage data, and iterating based on insights to ensure our solutions meet the evolving demands of our diverse client base. At JPMorgan Chase, you'll navigate the complexities of the financial services industry, ensuring all products adhere to stringent regulatory standards while incorporating cutting-edge technologies like AI and machine learning to deliver seamless service experiences. Your ability to translate complex data into actionable strategies will directly contribute to business growth and customer satisfaction. This position offers the opportunity to grow within one of the world's leading financial institutions, where you'll have access to robust resources, mentorship, and a culture that values innovation and inclusion. Join us in Ohio to shape the future of service products at JPMorgan Chase, making a tangible difference in how millions of customers interact with their finances every day.

Key Responsibilities

• Lead the end-to-end product development lifecycle for service products, from ideation to launch and iteration
• Conduct in-depth customer research and analysis to identify unmet needs in financial services
• Collaborate with design, engineering, and data teams to define product roadmaps and features
• Utilize data analytics to measure product performance, optimize user engagement, and drive business outcomes
• Ensure products comply with JPMorgan Chase's risk management and regulatory standards
• Partner with stakeholders across Chase's consumer and community banking divisions to align on strategic goals
• Monitor market trends and competitive landscapes to innovate service offerings
• Mentor junior product managers and foster a culture of customer-centric innovation
• Present product strategies and results to senior leadership for approval and funding

Required Qualifications

• Bachelor's degree in Business, Finance, Computer Science, or a related field
• 5+ years of experience in product management, preferably in financial services or technology
• Proven track record in developing and launching customer-facing products
• Strong understanding of data analytics and its application in product decision-making
• Experience with agile methodologies and cross-functional team collaboration
• Knowledge of regulatory requirements in the financial services industry

Preferred Qualifications

• MBA or advanced degree in a relevant field
• Experience in service-oriented products within banking or fintech
• Familiarity with JPMorgan Chase's technology stack and platforms
• Prior work in customer experience design or UX/UI principles

Required Skills

• Product lifecycle management
• Customer needs analysis
• Data analytics and visualization (e.g., SQL, Tableau)
• Agile and Scrum methodologies
• Financial services regulations (e.g., GDPR, CCPA)
• Cross-functional collaboration
• Strategic thinking and problem-solving
• User experience (UX) design principles
• Market research and competitive analysis
• Project management tools (e.g., Jira, Confluence)
• Communication and presentation skills
• Risk assessment in fintech
• Innovation and ideation techniques
• Stakeholder management
• Quantitative analysis

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company matching
• Paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness initiatives at select locations
• Flexible work arrangements, including hybrid options in Ohio

JP Morgan Chase is an equal opportunity employer.