Product Manager, Vice President - Digital Communications Strategy

Location: New York, NY, United States

Job Family: Product Management

About the Role

At JP Morgan Chase, we are at the forefront of redefining the digital landscape for financial services, and as a Product Manager, Vice President - Digital Communications Strategy, you will play a pivotal role in shaping how our millions of clients interact with our brand through innovative digital channels. Based in our vibrant New York office, you will lead strategic initiatives to develop and optimize communication strategies that enhance customer experiences across retail banking, investment services, and corporate solutions. This position demands a blend of visionary leadership and hands-on execution, partnering with cross-functional teams to ensure our digital platforms deliver personalized, compliant, and engaging content that drives loyalty and growth in a competitive fintech ecosystem. Your core responsibilities will include spearheading the creation of digital communication roadmaps, leveraging data analytics to refine messaging for diverse client segments, and fostering key relationships with internal stakeholders and external vendors. In the fast-paced world of JP Morgan Chase, you will navigate complex regulatory landscapes while innovating with technologies like AI-driven personalization and omnichannel delivery. Success in this role means translating customer needs into actionable product features that not only meet but exceed expectations, contributing to our mission of empowering clients to achieve their financial goals through seamless digital interactions. We seek a strategic thinker with deep expertise in financial services who thrives in collaborative environments and is passionate about digital transformation. Joining JP Morgan Chase means becoming part of a global leader committed to innovation, diversity, and professional growth, where your contributions will have a tangible impact on how the world banks tomorrow.

Key Responsibilities

• Lead the development and execution of digital communications strategies to enhance customer engagement across JP Morgan Chase's platforms
• Collaborate with product, engineering, and compliance teams to integrate regulatory-compliant messaging into digital channels
• Build and maintain strategic partnerships with technology vendors and internal business units to drive innovation in communication tools
• Analyze customer feedback and performance metrics to optimize digital experiences and personalize communications for retail and investment banking clients
• Oversee the roadmap for digital communication products, ensuring alignment with JP Morgan's broader digital transformation goals
• Conduct market research on fintech trends and competitor strategies to inform communication initiatives
• Manage budgets and resources for digital projects, delivering measurable ROI in customer satisfaction and retention
• Mentor junior team members and foster a culture of innovation within the Product Management group
• Ensure all communications adhere to data privacy standards like GDPR and CCPA in a global financial context

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field; MBA or advanced degree preferred
• 8+ years of experience in product management, digital strategy, or communications within the financial services industry
• Proven track record of leading cross-functional teams to deliver digital communication initiatives
• Strong understanding of regulatory requirements in financial communications, including SEC and FINRA guidelines
• Experience in stakeholder management and building partnerships with internal and external entities
• Demonstrated ability to analyze customer data and optimize digital experiences in a banking environment

Preferred Qualifications

• Experience at a major financial institution like JP Morgan Chase or similar
• Knowledge of emerging technologies such as AI-driven personalization in customer communications
• Prior work in digital marketing or content strategy for high-net-worth clients
• Certification in project management (e.g., PMP) or digital analytics (e.g., Google Analytics)

Required Skills

• Product management expertise in agile methodologies
• Digital strategy and roadmap development
• Stakeholder relationship building
• Data analytics and customer insights (e.g., SQL, Tableau)
• Knowledge of financial regulations (SEC, FINRA)
• Project management tools (e.g., Jira, Asana)
• Content management systems (e.g., Adobe Experience Manager)
• AI and machine learning for personalization
• Cross-functional team leadership
• Strategic thinking and problem-solving
• Communication and presentation skills
• Risk assessment in digital environments
• Market research and competitive analysis
• Budgeting and financial modeling
• Innovation in fintech communications

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at New York offices
• Flexible work arrangements including hybrid options post-pandemic

JP Morgan Chase is an equal opportunity employer.