Product & Transformation Project Manager

Location: Chicago, IL, United States

Job Family: Customer Success

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, and our Global Client Onboarding and Service (COS) Product and Transformation division is no exception. Following the recent integration of our Commercial Bank and Corporate Investment Bank, we are seeking a Product & Transformation Project Manager to join our dynamic team in Chicago, IL. In this client-facing role, you will drive transformative projects that enhance our technology platforms, streamline onboarding processes, and deliver exceptional value to our global clients. As part of a collaborative environment that values growth and creativity, you will work alongside technically proficient partners to shape the future of banking services, ensuring seamless experiences for commercial and investment banking clients alike. Your key responsibilities will include leading cross-functional initiatives to define product roadmaps, showcase innovative functionalities, and guide client onboarding while tracking essential metrics for actionable insights. You will navigate the complexities of regulatory compliance in the financial services industry, mitigating risks and fostering innovation to support JP Morgan Chase's commitment to operational excellence. This position offers hands-on experience in a high-impact, global organization where your passion for change and ability to collaborate will directly contribute to business transformation and client success. If you thrive in a fast-paced setting and are eager to make a real difference, this role provides unparalleled opportunities for professional development within one of the world's leading financial institutions. Join us to leverage your expertise in project management and financial technology, driving initiatives that empower our clients and propel JP Morgan Chase forward in a competitive landscape.

Key Responsibilities

• Lead end-to-end project management for product transformation initiatives within the Client Onboarding and Service (COS) division
• Collaborate with global teams to integrate Commercial Bank and Corporate Investment Bank processes post-merger
• Define and execute product roadmaps, ensuring alignment with business objectives and regulatory standards
• Facilitate stakeholder engagement, including client demos, functionality showcases, and onboarding guidance
• Monitor and analyze key metrics to derive insights and drive continuous product improvements
• Identify and mitigate risks in technology implementations for client-facing solutions
• Foster innovation by partnering with technical teams to develop creative solutions for business challenges
• Track project progress, budgets, and timelines using Agile frameworks to deliver high-impact results
• Contribute to a collaborative culture by mentoring junior team members and promoting best practices
• Ensure compliance with JP Morgan Chase's risk management and data security protocols

Required Qualifications

• Bachelor's degree in Business, Finance, Information Technology, or a related field
• Minimum of 5 years of experience in project management within financial services, preferably in client onboarding or product transformation
• Proven track record in managing cross-functional teams in a global banking environment
• Strong understanding of regulatory requirements in commercial and investment banking
• Experience with Agile methodologies and product lifecycle management
• Excellent communication skills with the ability to engage stakeholders at all levels
• PMP or similar project management certification

Preferred Qualifications

• Advanced degree (MBA or Master's in Finance) with a focus on financial technology
• Prior experience at a major financial institution like JP Morgan Chase in client-facing roles
• Knowledge of JP Morgan's internal systems and tools for client onboarding
• Experience in post-merger integration projects within banking
• Familiarity with data analytics tools for tracking product metrics

Required Skills

• Project management expertise using tools like Jira or Microsoft Project
• Agile and Scrum methodologies for product development
• Financial services knowledge, including banking regulations (e.g., KYC, AML)
• Stakeholder management and communication skills
• Data analysis and metrics tracking with tools like Tableau or Excel
• Risk assessment and mitigation in technology projects
• Cross-functional team leadership in global settings
• Innovation and problem-solving in dynamic environments
• Client onboarding processes and customer success strategies
• Technical proficiency in financial software and APIs
• Change management and transformation leadership
• Attention to detail and organizational skills
• Adaptability to fast-paced, high-stakes financial industry
• Proficiency in Microsoft Office Suite and collaboration tools like Slack or Teams

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements and hybrid office options in Chicago
• Access to global mobility programs and career advancement support

JP Morgan Chase is an equal opportunity employer.