Program Delivery Associate II

Location: Columbus, OH, United States

Job Family: Process Improvement

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their ambitions through innovative solutions in investment banking, consumer and community banking, commercial banking, and asset and wealth management. The Program Delivery Associate II role within our Process Improvement category plays a pivotal part in driving operational excellence across our Columbus, OH operations. In this position, you will optimize efficiency, enhance service delivery, and foster continuous improvement initiatives tailored to the dynamic needs of our clients in the financial services industry. By leveraging your expertise, you will contribute to streamlining processes that support everything from transaction processing to client advisory services, ensuring we maintain our reputation for reliability and innovation. As a Program Delivery Associate II, you will collaborate with diverse teams to identify bottlenecks in current workflows and implement data-driven solutions that align with JP Morgan Chase's high standards of compliance and risk management. Your responsibilities will include analyzing KPIs, facilitating cross-functional projects, and developing documentation to support scalable improvements. This role demands a proactive approach to problem-solving, where you will engage stakeholders to gather insights and translate them into actionable enhancements, ultimately elevating the client experience in areas like wealth management and corporate finance. We value professionals who thrive in a collaborative environment and are passionate about the financial services sector. Joining JP Morgan Chase means becoming part of a supportive culture that invests in your growth through robust training and development opportunities. If you are ready to drive meaningful change and contribute to our mission of powering the progress of individuals and communities worldwide, apply today to join our team in Columbus, OH.

Key Responsibilities

• Analyze current processes to identify inefficiencies and recommend optimization strategies that enhance service delivery for JP Morgan Chase clients
• Collaborate with cross-functional teams to implement process improvements, ensuring alignment with firm-wide operational excellence goals
• Monitor key performance indicators (KPIs) and metrics to drive continuous improvement initiatives in financial operations
• Facilitate stakeholder engagement to gather requirements and ensure seamless integration of new processes
• Develop and maintain documentation for optimized workflows, including training materials for team members
• Support risk assessment and compliance efforts by integrating best practices into process designs
• Lead small-scale projects to test and deploy efficiency enhancements, reporting outcomes to senior leadership
• Foster a culture of innovation by identifying emerging trends in financial services process management
• Provide analytical support for client service enhancements, leveraging data to inform decision-making

Required Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field
• At least 3 years of experience in process improvement or operational roles within financial services
• Proven track record in driving efficiency and optimizing workflows in a client-facing environment
• Strong understanding of regulatory compliance and risk management in banking
• Experience with data analysis tools and process mapping methodologies
• Ability to collaborate across multidisciplinary teams in a fast-paced setting

Preferred Qualifications

• Advanced certification in Lean Six Sigma or similar process improvement framework
• Prior experience at a major financial institution like JP Morgan Chase
• Knowledge of agile methodologies and project management tools such as Jira
• Familiarity with financial products and services in investment banking or asset management

Required Skills

• Process mapping and optimization techniques
• Data analysis using Excel, Tableau, or similar tools
• Lean Six Sigma methodologies
• Project management fundamentals
• Regulatory knowledge in financial services
• Stakeholder communication and presentation skills
• Problem-solving and critical thinking
• Agile and scrum frameworks
• Risk assessment and mitigation
• Team collaboration and leadership
• Attention to detail in operational workflows
• Adaptability to changing priorities
• Proficiency in Microsoft Office Suite
• Financial acumen and industry awareness
• Customer service orientation

Benefits

• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for career growth
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and mental health support
• Flexible work arrangements, including hybrid options in Columbus, OH
• Access to JP Morgan Chase's global mobility and relocation assistance

JP Morgan Chase is an equal opportunity employer.