Public Cloud Observability Engineer

Location: Jersey City, NJ, United States

Job Family: Software Engineering

About the Role

At JPMorgan Chase, we are at the forefront of reimagining the future of financial services through innovative technology solutions. As a Public Cloud Observability Engineer in our Software Engineering team based in Jersey City, NJ, you will play a pivotal role in building and leading observability platforms that empower thousands of technologists across our global operations. In this leadership position, you will engineer robust tools to monitor, trace, and analyze public cloud infrastructures, ensuring seamless performance and reliability for critical banking and trading applications. Your work will directly contribute to maintaining the trust and efficiency that define JPMorgan Chase as a leader in the financial industry, where downtime can have significant implications. Key to this role is your ability to design scalable observability solutions using technologies like Prometheus, Grafana, and Kubernetes, tailored to the unique demands of public cloud environments such as AWS or Azure. You will collaborate with engineering, operations, and compliance teams to integrate logging, metrics, and alerting systems that deliver actionable insights, helping to preemptively identify issues in high-stakes financial workflows. At JPMorgan Chase, observability isn't just about monitoring—it's about enabling data-driven decisions that support our commitment to innovation while adhering to stringent regulatory standards like SOX and FINRA, ensuring data security and privacy in every deployment. This position offers the opportunity to lead transformative projects within a dynamic, supportive culture at one of the world's largest financial institutions. You will mentor teams, drive technical excellence, and evolve our observability strategy to align with JPMorgan's digital transformation goals. If you thrive in a fast-paced environment where your expertise can impact global finance, join us in Jersey City to shape the observability landscape that keeps our services running flawlessly.

Key Responsibilities

• Lead the design, development, and implementation of observability platforms for public cloud environments at JPMorgan Chase
• Collaborate with cross-functional teams to integrate monitoring and logging solutions that provide actionable insights for thousands of technologists
• Develop and maintain tools for real-time metrics, tracing, and alerting to ensure high availability of financial applications
• Optimize observability pipelines to handle massive data volumes from cloud-native services in a secure, compliant manner
• Mentor junior engineers and drive best practices in observability engineering within the financial services context
• Troubleshoot complex issues in production environments, focusing on cloud infrastructure and application performance
• Evaluate and integrate new observability technologies to enhance visibility into JPMorgan's global trading and banking systems
• Ensure adherence to regulatory standards like GDPR, SOX, and FINRA in all observability implementations
• Contribute to the evolution of observability strategies supporting JPMorgan's digital transformation initiatives

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• 5+ years of experience in software engineering with a focus on observability and monitoring in cloud environments
• Proficiency in public cloud platforms such as AWS, Azure, or GCP
• Experience with observability tools like Prometheus, Grafana, ELK Stack, or Splunk
• Strong programming skills in languages like Python, Java, or Go
• Knowledge of containerization and orchestration technologies such as Docker and Kubernetes
• Understanding of financial services regulations and data security practices

Preferred Qualifications

• Master's degree in a relevant technical field
• Experience in the financial services industry, particularly in banking or capital markets
• Certifications such as AWS Certified Solutions Architect or Google Cloud Professional
• Prior work on large-scale observability solutions in a regulated environment
• Familiarity with JPMorgan Chase's internal tools and infrastructure

Required Skills

• Expertise in cloud observability tools (Prometheus, Grafana, Datadog)
• Proficiency in programming (Python, Java, Go)
• Knowledge of containerization (Docker, Kubernetes)
• Experience with logging and monitoring stacks (ELK, Splunk)
• Understanding of microservices architecture
• Skills in data visualization and dashboarding
• Familiarity with CI/CD pipelines and automation
• Strong problem-solving and debugging abilities
• Excellent communication and collaboration skills
• Knowledge of security best practices in financial systems
• Experience with big data processing (Kafka, Spark)
• Analytical mindset for performance optimization
• Adaptability to fast-paced, regulated environments
• Leadership in technical projects
• Attention to detail in compliance-driven development

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement savings plan with generous company matching
• Paid time off including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement
• Employee stock purchase plan and financial wellness resources
• On-site fitness centers and wellness programs at Jersey City location
• Flexible hybrid work arrangements with remote options

JP Morgan Chase is an equal opportunity employer.