Quality Associate II - Full Population Monitoring Development

Location: Columbus, OH, United States

Job Family: Quality

About the Role

At JP Morgan Chase, we are a leading global financial services firm with operations spanning investment banking, consumer and community banking, commercial banking, and asset and wealth management. Our Quality Associate II - Full Population Monitoring Development role in the Quality category is pivotal in safeguarding the integrity of our financial operations. Based in Columbus, OH, this position involves designing, developing, and implementing robust full-population quality testing programs for continuous monitoring. You will play a key role in ensuring that our transaction processing, risk controls, and compliance activities meet the highest standards, mitigating risks in a highly regulated environment. This role requires a blend of technical expertise and financial acumen to handle large-scale data analysis and automate quality checks across our diverse banking portfolios. In this position, you will collaborate with teams across JP Morgan Chase's Corporate & Investment Bank and Consumer & Community Banking divisions to build scalable monitoring solutions. Responsibilities include creating automated scripts for real-time anomaly detection, conducting comprehensive data validations, and integrating feedback from regulatory audits to refine testing protocols. You will leverage advanced analytics to monitor full populations of transactions, identifying potential issues like fraud or non-compliance before they escalate. This work directly supports our commitment to operational excellence and client trust, contributing to the firm's reputation as a trusted financial partner worldwide. We seek a proactive professional passionate about quality in financial services, with a strong foundation in data-driven decision-making. Joining JP Morgan Chase offers not only the chance to work on cutting-edge projects but also access to a supportive culture that values innovation and professional growth. If you thrive in dynamic settings and are dedicated to upholding the highest quality standards in banking, this role provides an opportunity to make a meaningful impact on our global operations.

Key Responsibilities

• Design and develop full-population quality testing frameworks for continuous monitoring of financial transactions and processes
• Implement automated testing solutions to ensure compliance with internal policies and regulatory requirements
• Analyze large datasets to identify patterns, anomalies, and potential risks in JP Morgan Chase's banking operations
• Collaborate with cross-functional teams including risk management, compliance, and IT to enhance monitoring capabilities
• Develop and maintain documentation for testing methodologies and quality assurance processes
• Monitor and report on key quality metrics, providing insights to senior leadership for decision-making
• Conduct root cause analysis on quality issues and recommend process improvements
• Stay updated on evolving financial regulations and integrate them into monitoring programs
• Support audit and regulatory examinations by providing evidence of effective full-population monitoring

Required Qualifications

• Bachelor's degree in Finance, Business Administration, Computer Science, or a related field
• Minimum of 3-5 years of experience in quality assurance, testing, or monitoring within the financial services industry
• Proven experience in designing and implementing continuous monitoring programs for regulatory compliance
• Strong understanding of financial regulations such as AML, KYC, and Basel III
• Proficiency in data analysis tools and SQL for querying large datasets
• Experience with risk management frameworks in banking environments

Preferred Qualifications

• Advanced degree (Master's or MBA) in Finance or Risk Management
• Certification in quality assurance (e.g., Six Sigma, ISO 9001) or financial compliance (e.g., CRCM)
• Prior experience at a major financial institution like JP Morgan Chase
• Knowledge of machine learning applications in fraud detection and monitoring

Required Skills

• Expertise in SQL and data querying for financial datasets
• Proficiency in programming languages like Python or Java for automation
• Strong analytical and problem-solving skills
• Knowledge of financial regulations and compliance standards
• Experience with data visualization tools such as Tableau or Power BI
• Excellent communication and stakeholder management abilities
• Attention to detail and accuracy in high-stakes environments
• Project management skills for leading testing initiatives
• Understanding of risk assessment and control frameworks
• Familiarity with big data technologies like Hadoop or Spark
• Ability to work collaboratively in team settings
• Adaptability to fast-paced, regulatory-driven changes
• Technical writing for documentation and reporting

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for further education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid work options in Columbus, OH
• Access to JP Morgan Chase's global mobility and career advancement opportunities

JP Morgan Chase is an equal opportunity employer.