Quality Assurance Tester/HP Nonstop - Technology Support III

Location: Tampa, FL, United States

Job Family: Technology Support

About the Role

At JPMorgan Chase, we are at the forefront of financial services innovation, powering the world's leading banks with cutting-edge technology solutions. As a Quality Assurance Tester/HP NonStop - Technology Support III in our Tampa, FL location, you will play a pivotal role in ensuring the operational excellence of our large-scale technology infrastructure. This position within the Technology Support category involves rigorous testing of mission-critical HP NonStop systems that underpin core banking operations, transaction processing, and risk management. Your work will directly contribute to delivering reliable, secure, and efficient services to millions of clients globally, while adhering to stringent regulatory standards in the financial industry. In this role, you will design and implement test strategies tailored to HP NonStop environments, leveraging tools like TACL and Pathway to validate system integrity and performance under high-volume scenarios. You will collaborate with development and operations teams to identify potential risks, automate repetitive testing processes, and ensure seamless integration with JPMorgan Chase's broader ecosystem of financial applications. Responsibilities extend to monitoring system health, documenting defects, and supporting continuous improvement initiatives that enhance the resilience of our technology stack against evolving market demands and cyber threats. We seek a detail-oriented professional with deep expertise in HP NonStop technologies and a passion for quality in financial services. Joining JPMorgan Chase means becoming part of a dynamic team that values innovation, integrity, and inclusion. This opportunity offers exposure to advanced projects in a supportive environment, with pathways for career growth in technology leadership. If you thrive in a collaborative, high-stakes setting and are committed to driving business success through superior technology support, we encourage you to apply.

Key Responsibilities

• Develop and execute comprehensive test plans, cases, and scripts for HP NonStop applications to ensure system reliability and performance
• Perform quality assurance testing on financial technology systems, including unit, integration, and user acceptance testing (UAT)
• Identify, document, and track defects using tools like JIRA, collaborating with development teams to resolve issues
• Validate operational processes in a large-scale environment to support JPMorgan Chase's business outcomes and regulatory compliance
• Monitor and analyze system performance on HP NonStop platforms, troubleshooting issues to minimize downtime
• Collaborate with cross-functional teams, including developers, operations, and business stakeholders, to ensure seamless technology support
• Contribute to the continuous improvement of testing frameworks and automation strategies for efficiency
• Ensure adherence to security standards and data integrity in all testing activities within the financial services domain
• Provide technical support and training to junior team members on HP NonStop testing best practices
• Participate in on-call rotations to support 24/7 operational excellence for critical banking systems

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 5 years of experience in quality assurance testing within financial services or large-scale technology environments
• Proven expertise in HP NonStop systems, including TACL, Pathway, and Enscribe
• Strong understanding of software development lifecycle (SDLC) and testing methodologies
• Experience with automated testing tools and scripting languages such as COBOL or TAL
• Ability to work in a high-pressure environment with strict regulatory compliance requirements
• U.S. work authorization without sponsorship

Preferred Qualifications

• Experience in the banking or financial services sector, particularly with core banking systems
• Certification in HP NonStop technologies or ISTQB quality assurance
• Knowledge of JPMorgan Chase's internal tools and processes for technology support
• Familiarity with agile methodologies and continuous integration/continuous deployment (CI/CD) pipelines
• Prior experience supporting mission-critical applications in a 24/7 operational environment

Required Skills

• HP NonStop system administration and testing
• Quality assurance methodologies and test automation
• COBOL, TAL, and Enscribe programming
• Defect tracking and reporting tools (e.g., JIRA, HP ALM)
• SQL and database querying for financial data validation
• Agile and waterfall project management
• Regulatory compliance knowledge (e.g., SOX, GDPR)
• Problem-solving and analytical thinking
• Strong communication and collaboration skills
• Attention to detail and time management
• Scripting for automation (e.g., Python, Bash)
• Performance monitoring and load testing
• Risk assessment in technology environments
• Team leadership and mentoring
• Adaptability to fast-paced financial operations

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick leave, and holidays
• Tuition reimbursement for professional development and certifications
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family-friendly benefits
• Flexible work arrangements and relocation assistance for eligible roles

JP Morgan Chase is an equal opportunity employer.