Quality Control Associate, AWM Operations

Location: Singapore, Singapore

Job Family: Client Operations Management

About the Role

At JP Morgan Chase, we are at the forefront of financial innovation, and our Asset & Wealth Management (AWM) Operations team plays a pivotal role in ensuring seamless client experiences and robust business controls. As a Quality Control Associate in our Singapore office, you will join a dynamic team dedicated to upholding the highest standards of operational excellence in one of the world's leading global banks. This role within Client Operations Management involves scrutinizing processes, transactions, and controls to mitigate risks and drive efficiency in wealth management services. You will contribute to maintaining JP Morgan Chase's reputation for integrity and reliability in the competitive financial services landscape, supporting high-net-worth clients across Asia and beyond. In this position, you will perform detailed quality reviews of operational workflows, identify potential control gaps, and recommend enhancements to align with both internal policies and external regulations such as those from the Monetary Authority of Singapore (MAS). Collaborating with operations, compliance, and technology teams, you will analyze data trends, prepare insightful reports, and participate in audits to safeguard client assets and ensure regulatory adherence. Your work will directly impact the accuracy of trade settlements, portfolio management, and client reporting, fostering trust in JP Morgan Chase's AWM platform. We seek a proactive professional passionate about quality assurance in finance, with a keen eye for detail and a commitment to continuous improvement. This role offers exposure to cutting-edge tools and methodologies in a supportive environment that values innovation and professional growth. By joining JP Morgan Chase in Singapore, you will be part of a global network that empowers you to advance your career while contributing to the bank's mission of enabling economic growth and client success in the evolving financial industry.

Key Responsibilities

• Conduct thorough reviews of operational processes and transactions to ensure compliance with internal policies and regulatory standards
• Identify and document quality issues, risks, and control deficiencies in AWM operations
• Collaborate with cross-functional teams to implement corrective actions and process improvements
• Perform data analysis and generate reports on quality metrics for senior management
• Support audit and regulatory examinations by providing accurate documentation and insights
• Monitor key performance indicators (KPIs) related to operational controls and risk management
• Train and mentor junior team members on quality control best practices
• Contribute to the development and enhancement of quality assurance frameworks
• Ensure adherence to JP Morgan Chase's global standards for client data protection and operational integrity
• Participate in initiatives to streamline workflows and reduce operational errors in asset and wealth management

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• At least 2 years of experience in quality control, operations, or compliance within the financial services industry
• Strong understanding of asset and wealth management operations and regulatory requirements
• Proficiency in data analysis tools and Microsoft Office Suite, including Excel
• Excellent attention to detail and analytical skills
• Ability to work collaboratively in a fast-paced team environment
• Relevant certifications such as CFA Level 1 or equivalent (preferred but not mandatory)

Preferred Qualifications

• Experience in JP Morgan Chase or similar global banking environment
• Knowledge of Singapore's financial regulations and MAS guidelines
• Advanced proficiency in SQL or data visualization tools like Tableau
• Prior exposure to audit processes in wealth management
• Fluency in Mandarin or other regional languages for client interactions

Required Skills

• Attention to detail
• Analytical thinking
• Data analysis and reporting
• Regulatory compliance knowledge
• Risk assessment
• Process improvement
• Microsoft Excel proficiency
• SQL querying
• Communication skills
• Team collaboration
• Problem-solving
• Time management
• Financial acumen
• Audit and control expertise
• Adaptability in dynamic environments

Benefits

• Competitive base salary and performance-based annual bonuses
• Comprehensive health, dental, and vision insurance coverage
• Retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick leave, and parental leave
• Professional development programs and tuition reimbursement for relevant certifications
• Employee wellness programs, including gym memberships and mental health support
• Flexible work arrangements and hybrid office options in Singapore
• Global mobility opportunities within JP Morgan Chase's international network

JP Morgan Chase is an equal opportunity employer.