Quant Analytics Manager - Marketing Data Analytics

Location: Chicago, IL, United States

Job Family: Quant Analytics

About the Role

At JPMorgan Chase, we are at the forefront of financial services innovation, and our Marketing Data Analytics team plays a pivotal role in driving customer engagement through data-driven strategies. As a Quant Analytics Manager - Marketing Data Analytics, you will lead efforts to provide analytical support, optimization insights, and performance reporting specifically for the email channel within Salesforce Marketing Cloud. Based in our Chicago office, you will collaborate with cross-functional teams to enhance personalized marketing for our consumer banking and asset management clients, ensuring compliance with stringent financial regulations while maximizing campaign effectiveness. This role demands a blend of quantitative expertise and marketing acumen to transform raw data into strategic recommendations that support JPMorgan Chase's commitment to client-centric solutions. In this managerial position, you will oversee a team of analysts, guiding them in extracting and analyzing large datasets from diverse sources like CRM systems and transaction histories. Your responsibilities will include designing sophisticated A/B tests, building predictive models for customer segmentation, and creating intuitive dashboards that highlight key performance indicators such as engagement rates and conversion attribution. By leveraging tools like SQL, Python, and Salesforce Marketing Cloud, you will optimize email campaigns to deliver measurable improvements in customer acquisition and retention, directly impacting our financial products' market performance. This work is crucial in a competitive landscape where precise analytics can differentiate JPMorgan Chase's offerings in wealth management and digital banking. We seek a proactive leader passionate about the intersection of finance and technology, with a proven track record in quantitative analytics. Joining JPMorgan Chase means contributing to a global leader that values innovation, diversity, and professional growth. You will have access to cutting-edge resources, mentorship from industry experts, and opportunities to influence high-stakes decisions. If you thrive in a dynamic environment where your insights shape customer experiences and business outcomes, this role offers a rewarding path to advance your career in financial services analytics.

Key Responsibilities

• Lead analytical support for email marketing campaigns using Salesforce Marketing Cloud, including data extraction, segmentation, and performance tracking
• Develop optimization strategies to enhance email engagement, conversion rates, and ROI for JPMorgan Chase's customer outreach
• Create comprehensive performance reports and dashboards to monitor key metrics such as open rates, click-through rates, and attribution modeling
• Collaborate with marketing, product, and compliance teams to ensure analytics align with financial services regulations and business goals
• Conduct A/B testing and multivariate experiments to improve campaign effectiveness and personalize customer experiences
• Utilize advanced statistical models to forecast marketing performance and identify trends in customer behavior
• Mentor junior analysts and manage a team of 3-5 quant professionals in delivering high-impact insights
• Integrate data from multiple sources (e.g., CRM, transaction data) to provide holistic views of marketing impact on financial products
• Stay abreast of industry best practices in digital marketing analytics and recommend innovative tools or methodologies
• Support ad-hoc analytical requests from senior leadership to inform strategic decisions in asset management and consumer banking

Required Qualifications

• Bachelor's degree in Statistics, Mathematics, Computer Science, Economics, or a related quantitative field; advanced degree (Master's or PhD) preferred
• 5+ years of experience in data analytics, with a focus on marketing or customer analytics in a financial services environment
• Proficiency in SQL, Python, or R for data manipulation and analysis
• Hands-on experience with Salesforce Marketing Cloud or similar marketing automation platforms
• Strong understanding of email marketing metrics, A/B testing, and campaign optimization
• Experience in financial services, particularly in compliance and data privacy regulations (e.g., GDPR, CCPA)
• Ability to work with large datasets and derive actionable insights for business stakeholders

Preferred Qualifications

• Experience in the banking or financial sector, ideally with JPMorgan Chase or similar institutions
• Certification in Salesforce Marketing Cloud or Google Analytics
• Background in machine learning applications for predictive analytics in marketing
• Prior leadership experience managing a small analytics team
• Knowledge of big data tools like Hadoop, Spark, or cloud platforms (AWS, Azure)

Required Skills

• Advanced SQL querying and database management
• Proficiency in Python or R for statistical analysis and scripting
• Expertise in Salesforce Marketing Cloud for campaign management and analytics
• Data visualization tools like Tableau, Power BI, or Google Data Studio
• Statistical modeling and hypothesis testing
• A/B testing and experimentation design
• Machine learning basics for predictive segmentation
• Knowledge of email deliverability and CAN-SPAM compliance
• Strong communication and stakeholder management skills
• Project management and agile methodologies
• Analytical problem-solving in a fast-paced environment
• Understanding of financial metrics and customer lifetime value (CLV)
• Data privacy and ethical analytics practices
• Team leadership and mentoring abilities
• Adaptability to evolving marketing technologies

Benefits

• Competitive base salary and performance-based annual bonus
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with generous company match
• Paid time off including vacation, sick days, and parental leave
• Professional development opportunities, including tuition reimbursement and access to JPMorgan's internal training programs
• Employee stock purchase plan and financial wellness resources
• Flexible work arrangements, including hybrid options in Chicago
• Wellness programs with gym memberships, mental health support, and onsite fitness facilities

JP Morgan Chase is an equal opportunity employer.