Relationship Area Manager - Executive Director

Location: Grand Rapids, MI, United States

Job Family: Relationship Manager

About the Role

At JP Morgan Chase, we are a leading global financial services firm with a commitment to innovation and client success. As the Relationship Area Manager - Executive Director in our Commercial Banking division, you will play a pivotal role in supporting over 3 million small businesses nationwide by delivering tailored financial solutions. Based in Grand Rapids, MI, this position involves leading a high-performing team to build lasting relationships with small business owners in the Midwest region, helping them navigate growth opportunities, manage cash flow, and mitigate risks in a competitive landscape. Your leadership will drive the bank's presence in key local industries such as manufacturing, healthcare, and retail, leveraging JP Morgan Chase's vast resources to provide everything from working capital loans to advanced treasury services. In this executive-level role, you will oversee the development of strategic initiatives to expand our small business portfolio, ensuring alignment with the firm's risk and compliance frameworks. Responsibilities include mentoring relationship managers, analyzing market trends specific to Michigan's economy, and collaborating with cross-functional teams to customize offerings like merchant processing and investment advisory services. Success in this position requires a deep understanding of small business dynamics and the ability to foster trust-based partnerships that contribute to both client prosperity and JP Morgan Chase's revenue goals. You will represent the bank at community events, positioning us as the premier partner for entrepreneurial success. Joining JP Morgan Chase means becoming part of a culture that values diversity, innovation, and professional growth. We offer robust support for your career advancement through leadership training programs and access to our global network. This role not only challenges you to lead with vision but also rewards you with the opportunity to make a tangible impact on the local business community while advancing within one of the world's most respected financial institutions.

Key Responsibilities

• Lead a team of relationship managers to deliver comprehensive financial solutions to small businesses in the Grand Rapids area
• Develop and execute strategies to acquire new small business clients and expand existing relationships
• Oversee portfolio management, ensuring credit quality, risk mitigation, and compliance with JP Morgan Chase standards
• Collaborate with internal partners in credit, treasury, and merchant services to tailor solutions for clients
• Drive revenue growth through cross-selling of products like deposits, cash management, and payment processing
• Mentor and coach team members to achieve performance goals and foster a high-performance culture
• Conduct market analysis to identify opportunities in sectors such as manufacturing, retail, and healthcare
• Represent JP Morgan Chase at local business events, networking groups, and community initiatives
• Monitor economic trends in Michigan to advise clients on financial strategies and risk management

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Minimum of 10 years of experience in commercial banking, relationship management, or small business lending
• Proven track record of managing a portfolio of small business clients with revenues up to $20 million
• Strong understanding of financial products including loans, lines of credit, treasury services, and merchant processing
• Experience in sales leadership and team management within the financial services sector
• Knowledge of regulatory requirements such as BSA/AML and fair lending practices
• Ability to travel within the assigned area, up to 50% of the time

Preferred Qualifications

• MBA or advanced degree in Finance
• Prior experience at a major financial institution like JP Morgan Chase
• Certification in commercial lending or relationship management (e.g., CCRM)
• Demonstrated success in growing small business portfolios in the Midwest region
• Bilingual proficiency in English and Spanish to serve diverse client bases

Required Skills

• Expertise in commercial lending and credit analysis
• Proficiency in financial modeling and risk assessment tools
• Strong sales and negotiation abilities
• Leadership and team motivation skills
• Excellent communication and presentation skills
• Analytical thinking for market and client data interpretation
• Knowledge of CRM systems like Salesforce
• Customer relationship management expertise
• Strategic planning and execution
• Regulatory compliance awareness in banking
• Networking and business development acumen
• Problem-solving in complex financial scenarios
• Adaptability to dynamic economic environments
• Proficiency in Microsoft Office Suite and financial software
• Emotional intelligence for client and team interactions

Benefits

• Competitive base salary and performance-based annual incentive compensation
• Comprehensive health, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and parental leave
• Professional development programs and tuition reimbursement for advanced education
• Employee stock purchase plan and access to financial wellness resources
• On-site fitness centers and wellness programs at select locations
• Flexible work arrangements and support for work-life balance

JP Morgan Chase is an equal opportunity employer.