Relationship Banker - Aiken, South Carolina

Location: Aiken, SC, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are committed to fostering strong client relationships and delivering unparalleled financial solutions. As a Relationship Banker in our Aiken, South Carolina branch, you will serve as the face of Chase, embodying our hospitality-driven culture to provide exceptional client experiences. Your role will involve greeting clients with warmth, understanding their unique financial goals—whether it's opening a new Chase Sapphire checking account, applying for a home equity line of credit, or exploring investment options through J.P. Morgan Wealth Management—and offering personalized recommendations that align with their needs. In this dynamic retail banking environment, you will contribute to the branch's success by driving client satisfaction and loyalty in the local Aiken community. Key to your success will be leveraging your expertise in financial services to conduct in-depth consultations, process everyday transactions with precision, and identify opportunities to deepen client relationships. You will collaborate with a team of dedicated professionals, including lenders and advisors, to address complex needs such as small business financing or retirement planning. Compliance and security are paramount; you will uphold JPMorgan Chase's rigorous standards, ensuring all interactions adhere to federal regulations like the Bank Secrecy Act. By actively participating in local events and building networks, you will help strengthen Chase's presence in Aiken, promoting our innovative digital tools like the Chase Mobile app to enhance client convenience. This position offers a rewarding opportunity to grow within one of the world's leading financial institutions, where your passion for client care can make a tangible impact. With access to ongoing training, career development programs, and a supportive team, you will thrive in a role that combines sales acumen, financial knowledge, and genuine hospitality. Join JPMorgan Chase in Aiken and help clients achieve their financial aspirations while advancing your own professional journey in the banking industry.

Key Responsibilities

• Engage clients in the Aiken branch to understand their financial needs and recommend tailored JPMorgan Chase products like Chase checking accounts, mortgages, and wealth management services
• Deliver exceptional hospitality by greeting clients warmly, resolving inquiries promptly, and ensuring a seamless banking experience
• Conduct needs-based consultations to identify opportunities for cross-selling products such as credit cards, auto loans, or investment accounts
• Process transactions accurately, including deposits, withdrawals, and wire transfers, while adhering to Chase's security protocols
• Build and maintain long-term client relationships through proactive follow-ups, personalized advice, and community involvement in Aiken, SC
• Collaborate with branch team members and specialists to support complex client needs, such as small business lending or retirement planning
• Ensure compliance with all regulatory requirements, including anti-money laundering (AML) and Know Your Customer (KYC) procedures
• Monitor client portfolios for life events or changes, offering timely solutions to enhance their financial well-being
• Participate in branch events and local networking to promote JPMorgan Chase's brand in the Aiken community
• Utilize CRM tools to track client interactions and drive sales goals aligned with Chase's performance metrics

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong understanding of banking products including checking/savings accounts, loans, credit cards, and investment options
• Ability to obtain necessary state and federal licenses (e.g., NMLS registration) within regulatory timelines
• Proficiency in Microsoft Office Suite and core banking software systems
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Previous experience in sales or relationship management within a financial institution
• Knowledge of JPMorgan Chase's digital banking platforms and mobile apps
• Bilingual proficiency, particularly in Spanish, to serve Aiken's diverse community
• Experience with financial planning or advisory services
• Certification such as Certified Financial Planner (CFP) or equivalent

Required Skills

• Customer relationship management
• Sales and consultative selling techniques
• Financial product knowledge (e.g., loans, deposits, investments)
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital literacy in banking software and apps
• Time management and prioritization
• Regulatory compliance awareness (e.g., FDIC, SEC rules)
• Team collaboration and leadership
• Data analysis for client needs assessment
• Verbal and written communication
• Adaptability to client diversity
• Ethical decision-making
• Goal-oriented mindset
• Community engagement and networking

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with up to 5% company match and immediate vesting
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and advanced degrees
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and financial counseling
• Flexible work arrangements and hybrid options where applicable
• Access to JPMorgan Chase's global employee assistance program for personal and professional support

JP Morgan Chase is an equal opportunity employer.