Relationship Banker - Augusta, GA

Location: Augusta, GA, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Relationship Banker in our Augusta, GA branch, you will play a pivotal role in delivering exceptional client experiences that reflect our core values of hospitality, trust, and excellence. This position is ideal for individuals passionate about building lasting relationships and providing personalized financial advice in a dynamic retail banking environment. You will serve as the primary point of contact for clients, helping them navigate a wide range of banking needs from everyday transactions to complex wealth management referrals. Your day-to-day responsibilities will include engaging with diverse clients in the Augusta community, processing transactions with precision, and identifying opportunities to enhance their financial well-being through JP Morgan Chase's comprehensive suite of products, including checking and savings accounts, credit solutions, and investment services. You will embody our client-first approach by listening actively to their needs, offering tailored recommendations, and educating them on digital tools that simplify banking. Collaboration with branch colleagues and specialists will be key to resolving inquiries efficiently and driving branch success, all while maintaining the highest standards of compliance and security in line with federal regulations. We value growth and development at JP Morgan Chase, providing ongoing training, career advancement opportunities, and a supportive culture that rewards initiative and client focus. If you thrive in a fast-paced setting and are eager to contribute to a team that powers the financial futures of individuals and businesses in Augusta, GA, this role offers a rewarding path to build your career in financial services. Join us in making a meaningful impact on our clients' lives while advancing your professional journey within one of the world's most respected financial institutions.

Key Responsibilities

• Build and maintain strong relationships with clients by understanding their financial needs and recommending appropriate JP Morgan Chase products and services
• Deliver exceptional client experiences through personalized service, embodying Chase's hospitality standards in every interaction
• Process banking transactions accurately and efficiently, including deposits, withdrawals, and account openings while adhering to compliance protocols
• Identify opportunities for cross-selling products such as credit cards, mortgages, and investment services to enhance client portfolios
• Educate clients on digital banking solutions, including mobile apps and online platforms, to promote self-service options
• Collaborate with branch teams and specialists to resolve complex client inquiries and ensure seamless service delivery
• Monitor client accounts for potential risks or opportunities, providing proactive advice to support financial goals
• Maintain up-to-date knowledge of banking regulations, products, and market trends to offer informed guidance
• Contribute to branch goals by participating in community outreach and client acquisition initiatives in Augusta, GA
• Ensure all interactions comply with JP Morgan Chase's ethical standards and federal banking laws

Required Qualifications

• High school diploma or equivalent required; college degree in finance, business, or related field preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services, including deposits, loans, and digital banking tools
• Ability to obtain necessary state and federal banking licenses within 90 days of hire
• Proficiency in Microsoft Office Suite and basic computer skills
• Excellent verbal and written communication skills
• Availability to work flexible hours, including weekends and evenings as needed

Preferred Qualifications

• Bachelor's degree in finance, economics, or a related discipline
• Prior experience in sales or relationship management within the financial services industry
• Bilingual proficiency in English and Spanish to serve diverse client bases
• Knowledge of regulatory compliance standards such as BSA/AML and fair lending practices
• Experience with CRM systems like Salesforce or similar banking software

Required Skills

• Customer relationship management
• Sales and cross-selling techniques
• Knowledge of banking regulations (e.g., FDIC, BSA/AML)
• Digital banking proficiency (mobile apps, online platforms)
• Financial product expertise (loans, deposits, investments)
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management and multitasking
• Attention to detail for transaction accuracy
• Team collaboration and leadership
• Adaptability to client needs
• Basic data analysis for client profiling
• Proficiency in CRM and banking software
• Interpersonal communication
• Ethical decision-making in financial advising

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and continuing education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health resources, and health savings accounts
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Performance-based incentives and annual bonuses tied to branch and individual goals

JP Morgan Chase is an equal opportunity employer.