Relationship Banker - Bayberry Town Center (New Build) - Middletown, DE

Location: Middletown, DE, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are building the future of banking, and as a Relationship Banker at our new Bayberry Town Center branch in Middletown, DE, you will play a pivotal role in delivering exceptional client experiences. Embodying our commitment to hospitality and client care, you will serve as the face of the bank, helping clients navigate their financial journeys with personalized solutions. From opening accounts to advising on loans and investments, your role will focus on fostering long-term relationships while driving branch success in this vibrant community. Join a team dedicated to innovation and integrity in the financial services industry. In this dynamic position, you will engage with a diverse clientele, identifying their unique needs and recommending tailored JPMorgan Chase products such as Chase Sapphire credit cards, home lending options, or wealth management services. You will handle day-to-day transactions with precision, ensure seamless digital banking support, and promote financial education to empower clients. Compliance and risk management are key, as you uphold the highest standards of regulatory adherence in all interactions. This new build location offers an exciting opportunity to contribute to the branch's launch and growth. We value professionals who thrive in a collaborative environment and are passionate about client success. As a Relationship Banker, you will collaborate with colleagues to meet sales targets, participate in community outreach, and leverage JPMorgan Chase's global resources for professional development. If you are enthusiastic about financial services and committed to making a positive impact, this role at Bayberry Town Center is your chance to advance your career with one of the world's leading financial institutions.

Key Responsibilities

• Build and maintain strong relationships with clients by understanding their financial needs and recommending appropriate JPMorgan Chase products and services
• Deliver exceptional client experiences in line with JPMorgan Chase's hospitality standards, including greeting clients warmly and resolving inquiries efficiently
• Process banking transactions such as deposits, withdrawals, and account openings with accuracy and speed
• Promote and sell financial solutions including checking/savings accounts, credit cards, mortgages, and investment products to meet sales goals
• Educate clients on digital banking options, fraud prevention, and financial wellness resources provided by JPMorgan Chase
• Ensure compliance with all regulatory requirements, including KYC, AML, and privacy policies
• Collaborate with branch team members to achieve collective performance targets and support new branch initiatives at Bayberry Town Center
• Identify opportunities for client referrals to specialists in wealth management or lending
• Maintain a clean and welcoming branch environment, embodying JPMorgan Chase's commitment to community engagement

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1-2 years of experience in retail banking, customer service, or sales
• Strong understanding of banking products and financial services
• Ability to obtain necessary state and federal licenses (e.g., Series 6 and 63 if applicable)
• Proficiency in Microsoft Office Suite and banking software
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends

Preferred Qualifications

• Prior experience in a JPMorgan Chase branch or similar financial institution
• Bilingual proficiency in English and Spanish to serve diverse clients
• Knowledge of digital banking tools and mobile app support
• Sales experience in financial products like loans or investments
• Certification in financial services (e.g., CFP or equivalent)

Required Skills

• Customer service excellence
• Sales and relationship-building
• Financial product knowledge
• Attention to detail
• Problem-solving abilities
• Communication (verbal and written)
• Time management and multitasking
• Regulatory compliance awareness
• Digital literacy (banking apps and software)
• Team collaboration
• Active listening
• Adaptability to client needs
• Basic math and analytical skills
• Conflict resolution
• Empathy and hospitality mindset

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family benefits
• Access to JPMorgan Chase's employee assistance program for financial and personal counseling

JP Morgan Chase is an equal opportunity employer.