Relationship Banker - Bethel - Bethel, OH

Location: Bethel, OH, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Relationship Banker in our Bethel, OH branch, you will play a pivotal role in delivering the exceptional client experience that defines our brand. Embodying our core values of hospitality and client care, you will serve as the primary point of contact for customers, building trusted relationships while promoting our comprehensive suite of products, including checking and savings accounts, mortgages, credit cards, and investment options. This position offers the opportunity to thrive in a dynamic retail banking environment, contributing to the growth of our community-focused branch while advancing your career in the financial services industry. Your day-to-day responsibilities will involve greeting clients with warmth, assessing their unique financial needs, and recommending personalized solutions to help them succeed. You will handle a variety of transactions with precision, educate clients on secure digital banking tools to enhance their experience, and actively identify opportunities to deepen relationships through cross-selling initiatives. Compliance and risk management are paramount at JPMorgan Chase, so you will ensure all interactions align with federal regulations, internal policies, and our unwavering commitment to ethical practices. Collaboration with branch colleagues and participation in local community events will further amplify your impact, fostering loyalty and driving sustainable business growth. We seek passionate individuals who are eager to make a difference in clients' lives and grow within one of the world's most admired financial institutions. This role provides robust training, career advancement opportunities, and a supportive culture that values work-life balance. Join JPMorgan Chase in Bethel, OH, and become part of a team dedicated to powering the progress of our clients and communities.

Key Responsibilities

• Engage with clients to understand their financial needs and provide tailored banking solutions
• Open and maintain various deposit accounts, loans, and credit products while ensuring compliance
• Deliver exceptional customer service by resolving inquiries and issues promptly
• Promote and sell JPMorgan Chase products such as checking accounts, mortgages, and investment services
• Build and nurture long-term client relationships to drive loyalty and referrals
• Process transactions accurately, including deposits, withdrawals, and wire transfers
• Educate clients on digital banking tools and fraud prevention best practices
• Collaborate with branch team to meet sales goals and community engagement initiatives
• Adhere to all regulatory requirements and internal policies of JPMorgan Chase
• Participate in ongoing training to stay updated on financial products and industry trends

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services
• Ability to obtain necessary state and federal licenses (e.g., NMLS registration)
• Proficiency in basic computer skills and financial software
• Excellent communication and interpersonal skills
• Commitment to ethical standards and compliance with banking regulations

Preferred Qualifications

• Previous experience in sales or relationship management within the financial sector
• Knowledge of JPMorgan Chase's digital banking platforms and tools
• Bilingual proficiency in English and Spanish or another local language
• Experience with cross-selling financial products like loans and investments
• Certification in financial services (e.g., Series 6 or 7)

Required Skills

• Customer relationship management
• Sales and cross-selling techniques
• Knowledge of banking regulations (e.g., BSA, AML)
• Proficiency in Microsoft Office and core banking systems
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management and multitasking
• Attention to detail for transaction accuracy
• Digital literacy for online banking support
• Team collaboration and leadership
• Financial product knowledge (deposits, loans, investments)
• Adaptability to client needs
• Ethical decision-making
• Communication (verbal and written)
• Goal-oriented mindset for sales targets

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and health incentives
• Parental leave and family support benefits
• Access to JPMorgan Chase's global career development resources

JP Morgan Chase is an equal opportunity employer.