Relationship Banker - Binghamton Vestal Parkway - Vestal, NY

Location: Vestal, NY, United States

Job Family: Relationship Bankers

About the Role

As a Relationship Banker at JP Morgan Chase's Binghamton Vestal Parkway branch in Vestal, NY, you will play a pivotal role in delivering exceptional client experiences that reflect our core values of hospitality and client care. In this dynamic retail banking position, you will serve as the face of Chase in the local community, helping individuals and small businesses achieve their financial goals through personalized advice and access to our comprehensive suite of products, including checking and savings accounts, mortgages, credit cards, and investment options. Your day-to-day will involve engaging with clients face-to-face, understanding their unique needs, and recommending solutions that align with JP Morgan Chase's commitment to innovation and security in financial services. Key to success in this role is your ability to build lasting relationships while driving branch performance. You will process a variety of transactions with precision, promote digital tools to enhance client convenience, and identify cross-selling opportunities to expand their banking portfolio. Compliance is paramount; you will adhere to all federal regulations, including those from the FDIC and OCC, ensuring every interaction upholds Chase's reputation for integrity. Collaboration with your team at the Vestal location will be essential to meet sales targets and foster a welcoming branch environment that embodies our 'How Can We Help?' philosophy. JP Morgan Chase offers a supportive culture with opportunities for growth in the financial services industry. Whether you're assisting a first-time homebuyer in Binghamton or guiding a local business owner through cash management solutions, your contributions will directly impact client loyalty and community trust. This position is ideal for motivated professionals passionate about finance and customer success, providing a platform to advance within one of the world's leading global financial institutions.

Key Responsibilities

• Engage clients in the Vestal branch to understand their financial needs and recommend personalized banking solutions from JP Morgan Chase's portfolio
• Process transactions including deposits, withdrawals, and loan applications with accuracy and efficiency
• Build and maintain long-term client relationships to drive retention and referrals, embodying Chase's hospitality commitment
• Promote digital banking tools and educate clients on secure online and mobile platforms
• Identify opportunities for cross-selling products such as credit cards, investment services, and wealth management
• Ensure compliance with all regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Collaborate with branch team members to achieve sales goals and deliver exceptional client experiences
• Handle client inquiries and resolve issues promptly to maintain high satisfaction levels
• Participate in community outreach events in Binghamton and Vestal to enhance JP Morgan Chase's local presence
• Monitor client portfolios and provide proactive advice on financial planning opportunities

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or sales within the financial services industry
• Strong knowledge of banking products and services, including deposits, loans, and digital banking tools
• Ability to obtain and maintain necessary licenses such as NMLS registration for mortgage-related activities
• Proficiency in Microsoft Office Suite and core banking software systems
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Previous experience at JP Morgan Chase or a similar large financial institution
• Bilingual proficiency in English and Spanish to serve the Binghamton community
• Sales experience achieving targets in a retail environment
• Familiarity with CRM systems like Salesforce for client relationship management
• Certification in financial planning or customer service excellence

Required Skills

• Client relationship management
• Sales and negotiation techniques
• Financial product knowledge
• Customer service excellence
• Digital banking proficiency
• Regulatory compliance awareness
• Problem-solving and conflict resolution
• Active listening and empathy
• Time management and multitasking
• Data entry accuracy
• Team collaboration
• Basic financial analysis
• Communication (verbal and written)
• Adaptability to client needs
• Ethical decision-making

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with generous company matching contributions up to 6%
• Paid time off including vacation, sick days, and 16 weeks of paid parental leave
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Performance-based bonuses and incentives tied to client satisfaction and sales targets
• Flexible work arrangements and access to on-site childcare support in select locations

JP Morgan Chase is an equal opportunity employer.