Relationship Banker - Bird Ludlum (New Build) - Miami, FL

Location: Miami, FL, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are building the future of banking, and as a Relationship Banker at our new Bird Ludlum branch in Miami, FL, you will play a pivotal role in delivering exceptional client experiences that embody our commitment to hospitality and personalized care. In this dynamic position within the Consumer & Community Banking division, you will serve as the face of Chase, helping clients navigate their financial journeys with tailored solutions ranging from everyday banking to wealth-building strategies. As part of a brand-new branch launch, you will contribute to establishing a welcoming environment that reflects Miami's vibrant community spirit, fostering long-term relationships that drive client loyalty and satisfaction. Your day-to-day responsibilities will include engaging with diverse clients to uncover their needs, recommending products like Chase checking accounts, credit cards, mortgages, and investment options, while ensuring all interactions comply with strict regulatory standards. You will process transactions efficiently, educate clients on innovative digital tools such as the Chase Mobile app, and collaborate with your team to exceed performance goals. This role demands a client-first mindset, where empathy and proactive service turn routine banking into meaningful financial partnerships, all while upholding JPMorgan Chase's reputation as a trusted leader in the financial services industry. Joining JPMorgan Chase means more than a job—it's an opportunity to grow within a global powerhouse that values innovation, diversity, and inclusion. We offer robust professional development, competitive compensation, and a supportive culture that empowers you to thrive. If you are passionate about financial services and excited to be part of a new branch opening in sunny Miami, apply today to help shape the next chapter of client success at Chase.

Key Responsibilities

• Build and maintain strong relationships with clients by understanding their financial needs and recommending appropriate JPMorgan Chase products and services
• Deliver exceptional client experiences in line with Chase's hospitality standards, including greeting clients warmly and resolving inquiries efficiently
• Process transactions such as deposits, withdrawals, and loan applications accurately and securely in the new Bird Ludlum branch
• Identify opportunities to deepen client relationships through cross-selling banking, investment, and mortgage solutions
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Collaborate with branch team members to support branch operations during the new build launch in Miami, FL
• Educate clients on digital banking tools, mobile apps, and online platforms to enhance their banking experience
• Monitor client portfolios and provide proactive advice on financial wellness and goal achievement
• Handle escalated client issues with empathy and professionalism to uphold Chase's reputation for client care
• Participate in community outreach events to promote JPMorgan Chase's commitment to the Miami community

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking, savings, loans, and credit cards
• Ability to obtain and maintain necessary licenses such as NMLS registration
• Proficiency in Microsoft Office Suite and core banking software
• Excellent verbal and written communication skills
• Commitment to ethical standards and regulatory compliance in financial services

Preferred Qualifications

• Experience in a high-volume branch environment or new branch openings
• Bilingual proficiency in English and Spanish, given the Miami market
• Previous sales experience in financial products with a track record of meeting targets
• Familiarity with JPMorgan Chase systems and processes
• Certification in financial planning or customer relationship management

Required Skills

• Customer relationship management
• Sales and consultative selling
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital banking proficiency
• Team collaboration
• Time management and organization
• Attention to detail
• Adaptability in a fast-paced environment
• Bilingual communication (English/Spanish)
• Data entry and transaction processing
• Risk assessment
• Ethical decision-making

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Parental leave and family benefits for work-life balance
• Access to JPMorgan Chase's global career development resources and internal mobility opportunities

JP Morgan Chase is an equal opportunity employer.