Relationship Banker - Brighton Grand River - Brighton, MI

Location: Brighton, MI, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Relationship Banker at our Brighton Grand River branch in Brighton, MI, you will play a pivotal role in delivering the exceptional client experience that defines Chase's hospitality-driven approach. This position is ideal for individuals passionate about building meaningful relationships, providing personalized financial advice, and contributing to the growth of our retail banking network in Southeast Michigan. You will serve as the face of Chase in the community, helping clients navigate everything from everyday banking needs to complex financial planning, all while upholding our core values of integrity, innovation, and inclusion. In this dynamic role, you will engage directly with a diverse clientele, including local residents and businesses, to uncover their unique needs and recommend tailored products such as checking and savings accounts, personal loans, mortgages, and investment options through our Chase Wealth Management services. Your day-to-day responsibilities will include processing transactions with precision, educating clients on digital tools like the Chase Mobile app to enhance their banking experience, and proactively identifying cross-sell opportunities to deepen relationships. Collaboration with branch colleagues and specialists will be key to ensuring seamless service delivery, while your commitment to compliance and risk management will safeguard both clients and the firm. This position offers the chance to make a tangible impact in a vibrant community setting, fostering loyalty and trust that drive JP Morgan Chase's reputation as a trusted financial partner. We value growth and development at JP Morgan Chase, providing robust training programs, mentorship opportunities, and clear paths for advancement into senior banking or management roles. Joining our team means becoming part of a global organization with a strong presence in Michigan, where you can leverage cutting-edge technology and resources to excel. If you thrive in a client-focused environment and are eager to contribute to a culture of excellence, this Relationship Banker role at Brighton Grand River is an exciting opportunity to launch or advance your career in financial services.

Key Responsibilities

• Build and maintain strong relationships with clients by understanding their financial needs and recommending appropriate JP Morgan Chase products and services
• Deliver exceptional client experiences in the branch, embodying Chase's hospitality standards through personalized interactions and problem resolution
• Process transactions including deposits, withdrawals, loan payments, and account openings with accuracy and efficiency
• Identify opportunities for cross-selling banking solutions such as mortgages, investments, and credit products to meet client goals
• Educate clients on digital banking options, fraud prevention, and financial wellness programs offered by JP Morgan Chase
• Collaborate with branch team members and specialists to ensure seamless client referrals and support
• Maintain compliance with all federal and state banking regulations, including anti-money laundering protocols
• Conduct regular client outreach, such as follow-up calls and community events, to enhance loyalty and satisfaction
• Monitor and update client portfolios to provide proactive advice on financial planning
• Support branch operations by managing cash handling, vault security, and end-of-day reconciliations

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Valid driver's license and ability to travel to client locations as needed
• Strong understanding of banking products including checking, savings, loans, and credit cards
• Ability to work flexible hours, including evenings and weekends, in a branch environment
• Compliance with all regulatory requirements, including FINRA and bank secrecy laws
• Proficiency in basic computer applications and banking software

Preferred Qualifications

• Previous experience in sales or relationship management within a financial institution
• Certification such as Certified Banker's Trust or equivalent
• Bilingual skills to serve diverse client populations in Brighton, MI
• Knowledge of local market dynamics in Southeast Michigan
• Experience with digital banking tools and mobile app support

Required Skills

• Customer service excellence and empathy in high-volume environments
• Sales acumen for identifying and closing financial product opportunities
• Proficiency in Microsoft Office Suite and core banking systems like TellerNet
• Strong communication skills, both verbal and written, for client interactions
• Analytical thinking to assess client financial situations and recommend solutions
• Time management and multitasking in a fast-paced branch setting
• Knowledge of financial regulations and ethical standards in banking
• Relationship-building to foster long-term client loyalty
• Problem-solving for resolving account discrepancies and client complaints
• Digital literacy including mobile banking apps and online transaction processing
• Team collaboration for branch-wide initiatives and referrals
• Attention to detail in transaction processing and documentation
• Adaptability to evolving financial products and market conditions
• Basic financial planning knowledge for client advisory
• Cultural sensitivity to serve diverse communities in Brighton, MI

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and certifications in finance
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial counseling
• Performance-based bonuses and incentives tied to client satisfaction and sales goals
• Flexible work arrangements and opportunities for career advancement within global JP Morgan Chase network

JP Morgan Chase is an equal opportunity employer.