Relationship Banker - Brookwood - Mansfield, OH

Location: Mansfield, OH, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker to join our Brookwood branch in Mansfield, OH. As a Relationship Banker, you will play a pivotal role in delivering exceptional client experiences that embody our commitment to hospitality and personalized care. In this client-facing position within the financial services industry, you will serve as the primary point of contact for retail banking clients, helping them navigate a wide array of products including checking and savings accounts, personal loans, credit cards, and digital banking solutions. Your focus will be on building lasting relationships by understanding each client's unique financial goals and providing tailored recommendations that align with JP Morgan Chase's renowned expertise in wealth management and advisory services. Key to success in this role is your ability to thrive in a dynamic branch environment, where you will handle daily transactions, process applications, and identify cross-selling opportunities to enhance client satisfaction and loyalty. You will collaborate closely with branch colleagues, including specialists in mortgages and investments, to ensure seamless service delivery. Compliance with stringent regulatory standards, such as those set by the FDIC and OCC, is paramount, and you will actively promote fraud awareness and secure banking practices. By leveraging JP Morgan Chase's cutting-edge technology and resources, you will empower clients to achieve financial wellness, whether through our award-winning mobile app or personalized consultations. This position offers a rewarding opportunity to grow within one of the world's leading financial institutions, with access to professional development programs and a supportive team culture. If you are passionate about client advocacy and excited to contribute to JP Morgan Chase's mission of enabling economic opportunity, we encourage you to apply. Join us in Mansfield, OH, and help shape the financial futures of our community.

Key Responsibilities

• Build and maintain long-term relationships with clients by understanding their financial needs and providing tailored banking solutions
• Deliver exceptional client experiences in line with JP Morgan Chase's hospitality standards, including greeting clients warmly and resolving inquiries promptly
• Open and manage deposit accounts, process loan applications, and promote digital banking tools to enhance client convenience
• Identify opportunities to cross-sell JP Morgan products such as credit cards, mortgages, and investment services
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) protocols
• Collaborate with branch team members and specialists to support client goals, such as referring to wealth management or small business services
• Handle cash transactions, verify identities, and maintain accurate records in core banking systems
• Educate clients on fraud prevention and cybersecurity best practices specific to JP Morgan's digital platforms
• Monitor client portfolios for service opportunities and follow up on referrals to drive branch growth
• Participate in community outreach events to strengthen JP Morgan Chase's presence in Mansfield, OH

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or sales within the financial services industry
• Valid driver's license and ability to travel to client locations as needed
• Strong understanding of banking products including checking/savings accounts, loans, and credit cards
• Ability to work flexible hours, including evenings and weekends, in a branch environment
• Compliance with all regulatory requirements, including FINRA and state banking regulations
• Proficiency in basic computer skills and banking software systems

Preferred Qualifications

• Previous experience at a major financial institution like JP Morgan Chase
• Certification in financial services, such as Certified Banker's Trust or similar
• Bilingual proficiency in English and Spanish to serve diverse client bases
• Proven track record in achieving sales targets in a competitive banking environment
• Knowledge of wealth management basics to refer clients to JP Morgan advisors

Required Skills

• Exceptional customer service and interpersonal communication skills
• Sales acumen with the ability to identify and pursue upselling opportunities
• Proficiency in Microsoft Office Suite and core banking software like TellerNet
• Strong attention to detail for accurate transaction processing and record-keeping
• Problem-solving abilities to resolve client issues efficiently
• Knowledge of financial products and regulatory compliance in banking
• Time management and organizational skills for handling multiple client interactions
• Active listening and empathy to build trust with diverse clients
• Digital literacy for promoting and supporting online banking platforms
• Team collaboration to support branch goals and JP Morgan's client-first culture
• Analytical skills to assess client needs and recommend appropriate solutions
• Adaptability to fast-paced environments and changing financial regulations
• Basic financial literacy to educate clients on budgeting and saving strategies
• Conflict resolution skills for managing escalated client concerns
• Commitment to ethical practices and JP Morgan's core values of integrity and excellence

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and advanced degrees in finance
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Performance-based bonuses and incentives tied to client satisfaction and sales goals
• Access to exclusive JP Morgan employee perks, such as travel discounts and cultural event tickets

JP Morgan Chase is an equal opportunity employer.