Relationship Banker - Central South Market - Chicago, IL

Location: Chicago, IL, United States

Job Family: Relationship Bankers

About the Role

As a Relationship Banker in JP Morgan Chase's Central South Market in Chicago, IL, you will play a pivotal role in delivering the renowned Chase client experience, rooted in our core values of hospitality, integrity, and innovation. In this dynamic position within our Relationship Bankers category, you will serve as the primary point of contact for clients, fostering trust and loyalty by providing personalized financial guidance. Whether assisting with everyday banking needs or guiding clients toward sophisticated solutions like mortgages, investments, or business lending, you will embody Chase's commitment to helping clients achieve their financial goals in the vibrant Chicago community. Your day-to-day responsibilities will involve engaging with a diverse clientele in the Central South Market, conducting in-depth financial consultations, and leveraging JP Morgan Chase's extensive suite of products—including Chase Sapphire credit cards, J.P. Morgan Wealth Management, and commercial banking services—to meet individual and business needs. You will collaborate with branch colleagues and specialists to ensure seamless service delivery, while upholding the highest standards of compliance and risk management in line with federal regulations. This role demands a proactive approach to sales, where you'll identify opportunities to deepen client relationships and contribute to branch success metrics. At JP Morgan Chase, we invest in your growth through world-class training, mentorship, and career pathways that span our global organization. Joining our team means becoming part of a legacy of excellence in financial services, with opportunities to make a meaningful impact in Chicago's Central South neighborhoods. If you thrive in a client-centric environment and are passionate about financial empowerment, this position offers the platform to excel and advance within one of the world's leading financial institutions.

Key Responsibilities

• Build and maintain long-term relationships with clients in the Central South Market by understanding their financial needs and recommending tailored JP Morgan Chase products and services
• Deliver exceptional client experiences through personalized consultations, embodying Chase's hospitality standards and resolving inquiries efficiently
• Drive sales of banking solutions including deposits, loans, mortgages, and wealth management referrals to meet branch performance goals
• Conduct needs-based assessments to identify opportunities for cross-selling Chase credit cards, investment accounts, and digital banking tools
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) protocols
• Collaborate with branch teams and specialists to support client onboarding, account management, and issue resolution
• Promote Chase's digital platforms and educate clients on mobile banking, online transfers, and fraud prevention
• Monitor market trends in Chicago's Central South area to provide proactive financial advice and community engagement
• Handle cash transactions, deposits, and withdrawals while maintaining accuracy and security standards
• Participate in local networking events to expand Chase's presence and client base in the community

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or sales within the financial services industry
• Valid driver's license and ability to travel within the Central South Market in Chicago, IL
• Strong understanding of banking products including checking/savings accounts, loans, credit cards, and investment services
• Ability to work flexible hours, including evenings and weekends, to meet client needs
• Compliance with all regulatory requirements, including FINRA and state banking licenses where applicable
• Proficiency in Microsoft Office Suite and core banking software

Preferred Qualifications

• Previous experience at a major financial institution like JP Morgan Chase
• Bilingual skills, particularly Spanish, to serve diverse Chicago communities
• Sales experience exceeding targets in financial products
• Certification in financial planning or customer relationship management (e.g., CFP or CRM designation)
• Knowledge of local Chicago market dynamics and community banking trends

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital banking proficiency
• Time management and organization
• Communication (verbal and written)
• Team collaboration
• Analytical thinking for client needs assessment
• Adaptability to fast-paced environments
• Attention to detail in transactions
• Cultural sensitivity for diverse clients
• Basic financial planning acumen

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and advanced degrees
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and financial counseling
• Flexible work arrangements and commuter benefits for Chicago-based employees
• Access to JP Morgan Chase's global learning resources and career advancement opportunities

JP Morgan Chase is an equal opportunity employer.