Relationship Banker - Central West Market - Chicago, IL

Location: Chicago, IL, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker to join our Central West Market branch in Chicago, IL. As a key member of our Retail Banking team, you will play a pivotal role in delivering the exceptional client experience that defines our commitment to hospitality and personalized care. In this position, you will serve as the primary point of contact for clients in a vibrant, diverse neighborhood, helping them navigate their financial journeys with tailored solutions from our comprehensive suite of banking products, including checking and savings accounts, credit cards, loans, and investment advisory services. Your role will embody JP Morgan Chase's core values of integrity, innovation, and client focus, ensuring every interaction builds trust and fosters long-term relationships. Key responsibilities include proactively engaging with walk-in and existing clients to assess their needs, recommending appropriate JP Morgan Chase offerings such as the Chase Sapphire suite or small business lending options, and facilitating account openings while adhering to strict compliance standards like those set by the FDIC and OCC. You will collaborate with branch colleagues to meet sales targets, resolve inquiries efficiently, and contribute to community outreach efforts that promote financial literacy in Chicago's Central West Market. Success in this role requires a passion for helping others achieve financial goals, with opportunities to grow within one of the world's leading financial institutions. JP Morgan Chase offers a supportive environment with robust training programs, competitive compensation, and a range of benefits designed to support your professional and personal well-being. If you thrive in a dynamic setting where you can make a meaningful impact on clients' lives while advancing your career in financial services, we encourage you to apply and join our team in Chicago.

Key Responsibilities

• Engage with clients in the Central West Market of Chicago to understand their financial needs and recommend personalized banking solutions from JP Morgan Chase's portfolio
• Open and maintain various deposit and credit accounts, ensuring all documentation complies with regulatory requirements
• Provide expert advice on JP Morgan Chase products such as Chase Sapphire credit cards, mortgages, and investment options to enhance client financial well-being
• Build and nurture long-term relationships with individual and small business clients to drive loyalty and referrals
• Identify cross-selling opportunities for wealth management and advisory services offered by JP Morgan Chase
• Resolve client inquiries and issues promptly, escalating complex matters to senior team members as needed
• Conduct financial education sessions for clients in the community to promote financial literacy and Chase's commitment to inclusive banking
• Maintain accurate records in banking systems and adhere to all anti-money laundering (AML) and know-your-customer (KYC) protocols
• Collaborate with branch team to achieve sales goals and contribute to a positive branch atmosphere embodying JP Morgan Chase's hospitality standards
• Stay updated on industry trends and JP Morgan Chase policies to deliver exceptional, compliant service

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking, savings, loans, and credit cards
• Ability to obtain and maintain necessary licenses such as NMLS registration
• Proficiency in Microsoft Office Suite and banking software systems
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Bachelor's degree in finance, economics, or a related discipline
• 3+ years of experience in relationship banking or sales within a financial institution
• Bilingual proficiency, particularly in Spanish, to serve Chicago's diverse Central West Market community
• Experience with CRM tools like Salesforce for client relationship management
• Proven track record in achieving sales targets in a retail banking environment

Required Skills

• Customer relationship management
• Sales and consultative selling techniques
• Knowledge of retail banking products and services
• Regulatory compliance and risk management
• Financial analysis and needs assessment
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management and prioritization
• Proficiency in digital banking tools and CRM software
• Team collaboration and leadership
• Cultural sensitivity for diverse client base
• Attention to detail in documentation
• Adaptability to fast-paced environments
• Oral and written communication
• Ethical decision-making

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5% of eligible pay
• Generous paid time off including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase common stock
• Wellness programs including gym membership reimbursements and mental health support
• Performance-based bonuses and incentives tied to sales and client satisfaction metrics
• Access to Chase employee banking perks such as fee waivers and preferred rates on financial products

JP Morgan Chase is an equal opportunity employer.