Relationship Banker - Chicago Cook Co NW - Arlington Heights, IL

Location: Arlington Heights, IL, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are seeking a dedicated Relationship Banker to join our Arlington Heights branch in the Chicago Cook County Northwest area. As a Relationship Banker, you will play a pivotal role in delivering the renowned Chase hospitality, fostering meaningful client relationships, and providing tailored financial solutions that empower our clients to achieve their goals. In this dynamic role, you will embody our core values of integrity, excellence, and client-centric service, helping individuals and small businesses in the local community navigate their banking needs with confidence and ease. Your day-to-day responsibilities will include greeting clients with warmth, assessing their financial situations through insightful conversations, and recommending a suite of JPMorgan Chase products such as high-yield savings accounts, personal loans, credit cards, and investment options. You will handle routine transactions with precision while identifying opportunities to deepen client relationships by cross-selling relevant services. Collaboration with branch colleagues, including mortgage specialists and wealth advisors, will be key to offering holistic support, all while maintaining the highest standards of compliance and security in line with federal banking regulations. This position offers a rewarding opportunity to grow within one of the world's leading financial institutions, where your contributions directly impact client success and branch performance. If you thrive in a fast-paced environment and are passionate about financial services, join us at JPMorgan Chase to make a difference in Arlington Heights, IL.

Key Responsibilities

• Engage with clients to understand their financial goals and recommend appropriate JPMorgan Chase banking solutions, including checking, savings, mortgages, and investment products
• Deliver exceptional hospitality by providing personalized service and resolving inquiries promptly in the Arlington Heights branch
• Build and maintain long-term relationships with clients in the Chicago Cook County Northwest area to drive loyalty and referrals
• Process transactions accurately, including deposits, withdrawals, and loan applications, while adhering to security protocols
• Identify opportunities for cross-selling Chase products and services to enhance client financial well-being
• Collaborate with branch team members and specialists to support complex client needs, such as wealth management referrals
• Ensure compliance with all regulatory requirements, including anti-money laundering (AML) and Know Your Customer (KYC) procedures
• Promote digital banking tools to help clients manage accounts efficiently via Chase Mobile app and online platforms
• Monitor client portfolios and provide updates on market trends relevant to their financial strategies
• Contribute to branch goals by participating in community events and client outreach in Arlington Heights, IL

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services, including deposits, loans, and investments
• Ability to obtain and maintain necessary licenses such as Series 6 and 63, if applicable
• Proficiency in using financial software and CRM systems
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Prior experience in sales or relationship management within a bank or financial institution
• Bilingual proficiency, particularly in Spanish, to serve diverse communities in Arlington Heights
• Knowledge of JPMorgan Chase's digital banking platforms and mobile apps
• Experience in cross-selling financial products to meet client needs
• Certification in financial planning or customer relationship management

Required Skills

• Customer relationship management
• Sales and cross-selling techniques
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and decision-making
• Digital literacy in banking software
• Time management and organization
• Interpersonal communication
• Team collaboration
• Risk assessment
• Data entry accuracy
• Conflict resolution
• Adaptability to client needs
• Basic financial analysis

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to exclusive employee discounts on travel, entertainment, and financial products

JP Morgan Chase is an equal opportunity employer.