Relationship Banker - Chicago Cook Co NW - Prospect Heights, IL

Location: Prospect Heights, IL, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are committed to fostering strong client relationships that drive financial success and community prosperity. As a Relationship Banker in our Prospect Heights, IL branch within the Chicago Cook County Northwest market, you will play a pivotal role in delivering the renowned Chase hospitality experience. This position involves engaging with a diverse clientele, from individuals to small businesses, to understand their unique financial goals and provide tailored solutions using our comprehensive suite of banking products, including checking and savings accounts, credit cards, mortgages, and investment services. Your focus will be on creating meaningful connections that not only meet immediate needs but also build long-term loyalty, all while upholding our high standards of integrity, compliance, and innovation in the financial services industry. In this dynamic role, you will collaborate with a supportive team of bankers, advisors, and specialists to offer holistic financial guidance. Responsibilities include processing everyday transactions with precision, educating clients on digital tools like the Chase Mobile app to empower their financial independence, and identifying opportunities to deepen relationships through personalized recommendations. You will also contribute to branch success by participating in local community events, promoting Chase's initiatives for economic inclusion, and ensuring every client interaction reflects our core values of excellence and empathy. This position requires a proactive approach to sales and service in a fast-paced retail banking environment, where your ability to listen, advise, and act will directly impact client satisfaction and branch performance. JPMorgan Chase offers a rewarding career path for Relationship Bankers, with opportunities for professional growth, ongoing training in financial products and regulatory compliance, and a supportive culture that values work-life balance. Located in the vibrant Prospect Heights community, you will contribute to the economic vitality of the greater Chicago area while benefiting from our global resources and cutting-edge technology. If you are passionate about helping people achieve their financial dreams and thrive in a client-centric role, join us to embody the Chase difference and advance your career in one of the world's leading financial institutions.

Key Responsibilities

• Engage clients in the branch and local community to build and deepen relationships, identifying opportunities to offer relevant JPMorgan Chase banking solutions
• Deliver exceptional client experiences by providing personalized advice on checking, savings, credit, and investment products tailored to individual needs
• Process transactions accurately and efficiently, including deposits, withdrawals, and loan applications, while adhering to Chase's risk and compliance standards
• Proactively educate clients on digital banking tools, such as Chase Mobile app and online platforms, to enhance their financial wellness
• Collaborate with branch teams and specialists to refer complex needs to mortgage, investment, or small business banking experts
• Maintain accurate client records in CRM systems and ensure all interactions comply with federal and state regulations
• Participate in community outreach events in Prospect Heights and surrounding Cook County areas to promote Chase's commitment to local economic growth
• Monitor client portfolios for service opportunities and follow up to ensure satisfaction and retention
• Support branch operations, including opening new accounts and resolving escalated client issues with empathy and efficiency

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or financial services
• Valid driver's license and ability to travel within the local market area
• Strong understanding of banking products and services, including deposits, loans, and digital banking tools
• Ability to work flexible hours, including evenings and weekends, to meet client needs
• Compliance with all regulatory requirements, including FINRA and state banking licenses where applicable

Preferred Qualifications

• Previous experience in sales or relationship management within a financial institution
• Bilingual proficiency in English and Spanish to serve diverse client communities in the Chicago area
• Knowledge of JPMorgan Chase's proprietary systems and client relationship platforms
• Certification in financial services, such as Certified Banker's Trust or similar

Required Skills

• Exceptional interpersonal and communication skills for building client trust
• Strong sales acumen to identify and cross-sell financial products
• Proficiency in Microsoft Office Suite and banking software like Teller Systems
• Analytical skills to assess client financial needs and recommend solutions
• Time management and organizational abilities to handle multiple client interactions
• Knowledge of financial regulations, including BSA/AML and consumer protection laws
• Empathy and problem-solving skills for resolving client concerns
• Digital literacy in mobile and online banking platforms
• Team collaboration to support branch goals and initiatives
• Attention to detail for accurate transaction processing and record-keeping
• Adaptability to evolving financial products and market trends
• Cultural sensitivity to serve diverse communities in Prospect Heights
• Basic financial planning knowledge for client advisory roles

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with up to 5% company match and immediate vesting
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan and performance-based annual bonuses
• Wellness programs including gym memberships, mental health support, and financial counseling
• Flexible work arrangements and commuter benefits for Chicago-area employees
• Access to exclusive Chase employee perks, such as discounted travel and cultural events

JP Morgan Chase is an equal opportunity employer.