Relationship Banker - Chicago O'Hare Market - Glen Ellyn, IL

Location: Elmhurst, IL, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker to join our dynamic team in the Chicago O'Hare Market, specifically at our Elmhurst, IL branch serving the Glen Ellyn community. As a Relationship Banker, you will be at the forefront of delivering exceptional client experiences, embodying our core values of hospitality and client care. In this role, you will build lasting relationships with individuals and small businesses, helping them achieve their financial goals through our comprehensive suite of banking, lending, and investment products. Your day-to-day will involve greeting clients with warmth, understanding their unique needs, and providing personalized solutions that align with JP Morgan Chase's commitment to innovation and trust in the financial services industry. Key to success in this position is your ability to proactively identify opportunities to enhance client portfolios, whether by recommending Chase Sapphire credit cards, home loans, or wealth management services through our J.P. Morgan Advisors network. You will collaborate with branch colleagues to ensure seamless service delivery, while maintaining the highest standards of compliance and security in all interactions. Leveraging JP Morgan Chase's cutting-edge technology, including mobile banking apps and CRM systems, you will track client progress and offer timely advice on economic trends informed by our global research capabilities. This role demands a client-first mindset, where every conversation contributes to deepening loyalty and driving branch performance in a competitive Chicago market. Joining JP Morgan Chase means becoming part of a world-class institution that values professional growth and work-life balance. We offer robust training programs to keep you ahead in the evolving financial landscape, along with opportunities to advance within our extensive network. If you are passionate about finance, thrive in a fast-paced environment, and are eager to make a meaningful impact on clients' lives, we invite you to apply for this rewarding Relationship Banker position in Elmhurst, IL.

Key Responsibilities

• Engage with clients in the Glen Ellyn and surrounding Chicago O'Hare market areas to understand their financial needs and recommend tailored JP Morgan Chase products such as checking accounts, mortgages, and investment solutions
• Deliver exceptional client experiences by embodying JP Morgan Chase's hospitality standards, ensuring every interaction is personalized and efficient
• Open new accounts, process transactions, and resolve client inquiries with accuracy and speed using Chase's digital and in-branch tools
• Identify opportunities to deepen client relationships by cross-selling services like credit cards, home equity lines, and Chase Private Client offerings
• Maintain compliance with all regulatory requirements, including KYC, AML, and fair lending practices specific to the financial services sector
• Collaborate with branch team members and specialists to support client goals, such as retirement planning or small business financing
• Monitor client portfolios and provide proactive advice on market trends and economic updates from JP Morgan Chase research
• Contribute to branch goals by participating in community events in Elmhurst and Glen Ellyn to enhance JP Morgan Chase's local presence
• Utilize data analytics to track client interactions and improve service delivery in line with Chase's client-centric approach
• Ensure the security of client information and adhere to JP Morgan Chase's risk management protocols

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or sales within the financial services industry
• Strong understanding of banking products and services, including checking, savings, loans, and investment options
• Ability to obtain and maintain necessary licenses such as Series 6 and 63, or willingness to pursue them
• Proficiency in using banking software and CRM systems for client management
• Excellent communication skills with the ability to build rapport with diverse clients
• Availability to work flexible hours, including evenings and weekends, in a branch setting

Preferred Qualifications

• Prior experience at a major financial institution like JP Morgan Chase
• Knowledge of wealth management and advisory services
• Bilingual proficiency, particularly in Spanish, to serve the diverse Chicago market
• Proven track record in achieving sales targets and client retention metrics
• Certification in financial planning or related areas

Required Skills

• Client relationship management
• Sales and consultative selling
• Financial product knowledge
• Customer service excellence
• Regulatory compliance (KYC, AML)
• Digital banking tools proficiency
• Data analysis and reporting
• Communication (verbal and written)
• Problem-solving and decision-making
• Team collaboration
• Time management and organization
• Risk assessment
• Active listening
• Adaptability to market changes
• Ethical judgment in financial advising

Benefits

• Competitive base salary plus performance-based incentives and bonuses aligned with JP Morgan Chase's compensation structure
• Comprehensive health, dental, and vision insurance with options for family coverage
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off, including vacation, sick days, and parental leave
• Professional development opportunities through JP Morgan Chase's learning programs and tuition reimbursement
• Employee stock purchase plan and access to financial wellness resources
• Wellness programs including gym memberships and mental health support
• Discounts on JP Morgan Chase products and services for employees and their families

JP Morgan Chase is an equal opportunity employer.