Relationship Banker - Chicago O'Hare Market - Schaumburg, IL

Location: Schaumburg, IL, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are seeking a dedicated Relationship Banker to join our dynamic team in the Chicago O'Hare Market at our Schaumburg, IL branch. As a Relationship Banker, you will play a pivotal role in delivering exceptional client experiences, embodying our core values of hospitality and client-centric care. In this position, you will serve as the primary point of contact for clients, helping them navigate a wide array of financial solutions including personal banking, lending, and investment services. Your ability to build lasting relationships will drive client loyalty and contribute to the growth of our retail banking division in this vibrant market. Key to success in this role is your expertise in identifying client needs through consultative conversations and recommending appropriate JPMorgan Chase products, such as Chase Sapphire credit cards, home equity lines of credit, or wealth management advisory services. You will handle day-to-day transactions with precision while ensuring all interactions comply with stringent regulatory standards set by the FDIC and SEC. Collaboration with branch colleagues and access to our advanced digital tools will empower you to provide seamless, innovative banking solutions tailored to the diverse needs of Schaumburg's business and consumer clients. We value professionals who thrive in a fast-paced environment and are passionate about financial empowerment. As part of JPMorgan Chase's global network, you will have opportunities for career advancement, ongoing training in emerging financial technologies, and participation in community initiatives that strengthen our presence in the Chicago area. If you are committed to excellence and eager to make a meaningful impact, join us in redefining banking for our clients.

Key Responsibilities

• Build and maintain strong relationships with clients in the Chicago O'Hare Market by understanding their financial needs and recommending tailored JPMorgan Chase products such as checking accounts, mortgages, and investment options
• Deliver exceptional client experiences through personalized service, embodying JPMorgan Chase's hospitality commitment in every interaction
• Conduct needs-based conversations to identify opportunities for cross-selling banking solutions, including credit cards, loans, and wealth management services
• Process transactions accurately and efficiently, including deposits, withdrawals, and account openings while adhering to all compliance protocols
• Educate clients on digital banking tools, mobile apps, and online platforms to enhance their financial management experience
• Collaborate with branch teams and specialists to resolve complex client inquiries and ensure seamless service delivery
• Monitor client portfolios and proactively reach out with updates on market trends or new offerings relevant to their goals
• Achieve individual and branch sales goals by leveraging data analytics to target high-potential clients in the Schaumburg area
• Maintain up-to-date knowledge of JPMorgan Chase policies, industry regulations, and competitive landscape to provide informed advice
• Participate in community events and networking in the O'Hare Market to promote JPMorgan Chase's brand and attract new clients

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products and services, including deposits, loans, and investments
• Ability to obtain and maintain necessary licenses such as Series 6 and 63 within 120 days of hire
• Proficiency in Microsoft Office Suite and banking software systems
• Excellent communication and interpersonal skills for client interactions
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Previous experience in a relationship banking or sales role at a major financial institution
• Bilingual proficiency in English and Spanish to serve diverse client bases in the Chicago market
• Familiarity with JPMorgan Chase's digital banking platforms and tools
• Proven track record in achieving sales targets and client retention metrics
• Certification in financial planning or customer relationship management (CRM)

Required Skills

• Client relationship management
• Sales and negotiation techniques
• Financial product knowledge
• Customer service excellence
• Regulatory compliance awareness
• Digital banking proficiency
• Data analysis for client insights
• Problem-solving and decision-making
• Effective verbal and written communication
• Team collaboration and leadership
• Time management and organization
• Adaptability to fast-paced environments
• Attention to detail in transaction processing
• Cultural sensitivity for diverse clients
• Basic proficiency in CRM software like Salesforce

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan and access to financial wellness resources
• Fitness and wellness programs, including gym memberships and mental health support
• Parental leave benefits and family care assistance
• Discounts on JPMorgan Chase products and services, plus commuter benefits for the Schaumburg location

JP Morgan Chase is an equal opportunity employer.