Relationship Banker - Colfax & Sable, Aurora CO - Spanish Required - Metro Southeast Market

Location: Aurora, CO, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are seeking a dedicated Relationship Banker for our Colfax & Sable branch in Aurora, CO, within the Metro Southeast Market. As a key member of our branch team, you will play a vital role in delivering exceptional client experiences that reflect our commitment to hospitality and personalized financial care. This position requires fluency in Spanish to effectively serve our diverse community, helping clients navigate banking solutions with empathy and expertise. You will embody Chase's client-first philosophy by building meaningful relationships, understanding individual needs, and recommending tailored products like checking accounts, mortgages, credit cards, and wealth management services to support their financial goals. In this dynamic role, you will handle day-to-day branch operations, including processing transactions with precision and efficiency while ensuring all interactions comply with federal regulations and JPMorgan Chase standards. You will proactively identify opportunities to deepen client relationships through cross-selling and educating on innovative digital tools, such as our award-winning mobile app and online banking platforms. Collaboration with colleagues is essential to drive branch success, meet sales targets, and foster a welcoming atmosphere that encourages repeat visits and referrals. Your ability to communicate in Spanish will be crucial in making non-English speaking clients feel valued and empowered in their financial journey. Joining JPMorgan Chase means becoming part of a global leader in financial services, where your contributions help millions achieve their dreams. We offer robust professional development opportunities, competitive compensation, and a supportive culture that values work-life balance. If you are passionate about client advocacy, thrive in a team-oriented environment, and are eager to make a positive impact in the Aurora community, apply today to advance your career with one of the world's most admired banks.

Key Responsibilities

• Engage clients in the branch to understand their financial needs and recommend appropriate JPMorgan Chase products such as checking, savings, loans, and investment options
• Deliver exceptional client experiences by embodying Chase's hospitality standards and building long-term relationships
• Process transactions accurately and efficiently, including deposits, withdrawals, and account openings while adhering to compliance protocols
• Identify cross-selling opportunities to deepen client relationships and drive branch performance metrics
• Communicate effectively in Spanish to assist non-English speaking clients and promote inclusive service
• Collaborate with branch team members to achieve sales goals and maintain a welcoming branch environment
• Educate clients on digital banking solutions to enhance their financial wellness
• Monitor and resolve client issues promptly, escalating complex matters to senior staff
• Stay updated on JPMorgan Chase policies, industry regulations, and product innovations
• Contribute to community outreach efforts in Aurora, CO to strengthen local ties

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1-2 years of customer service or sales experience in a retail or financial services environment
• Fluency in Spanish required for serving diverse client base in Aurora, CO
• Strong understanding of banking products and services
• Ability to work flexible hours, including weekends and evenings
• Valid driver's license and reliable transportation
• Compliance with all regulatory requirements, including background checks

Preferred Qualifications

• Previous experience in financial services or banking
• Sales experience with a proven track record of meeting targets
• Bilingual proficiency in English and Spanish with cultural competency
• Knowledge of local market dynamics in Metro Southeast Colorado
• Experience with digital banking tools and CRM systems

Required Skills

• Customer service excellence
• Sales and relationship-building
• Bilingual communication (English/Spanish)
• Financial product knowledge
• Transaction processing accuracy
• Problem-solving and conflict resolution
• Time management and multitasking
• Compliance and regulatory adherence
• Digital literacy with banking software
• Team collaboration
• Cultural sensitivity
• Goal-oriented mindset
• Active listening
• Adaptability to fast-paced environments
• Basic math and analytical skills

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym memberships and health incentives
• Parental leave and family support benefits
• Access to Chase employee discounts and financial advisory services

JP Morgan Chase is an equal opportunity employer.