Relationship Banker - College Park at Arlington - Spanish Required- Jacksonville, FL

Location: Jacksonville, FL, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are a leading global financial services firm committed to helping clients achieve their financial goals through innovative banking solutions. As a Relationship Banker in our College Park at Arlington branch in Jacksonville, FL, you will play a pivotal role in delivering exceptional client experiences that embody our core values of hospitality and client care. This position requires fluency in Spanish to effectively serve the diverse community in Jacksonville, ensuring inclusive access to our wide array of banking products, from checking and savings accounts to loans and investment services. You will build lasting relationships by understanding each client's unique needs and providing personalized recommendations that align with JP Morgan Chase's renowned expertise in wealth management and community banking. In this dynamic role, you will handle day-to-day client interactions, including account openings, transaction processing, and issue resolution, while identifying opportunities to deepen client relationships through cross-selling initiatives. Working within a collaborative branch environment, you will leverage JP Morgan Chase's advanced digital tools and platforms to educate clients on seamless online and mobile banking options. Compliance and risk management are integral, as you ensure all activities adhere to federal regulations and our firm's high standards of integrity. Your ability to communicate effectively in both English and Spanish will be key to fostering trust and loyalty among a multicultural clientele, contributing to the branch's success in meeting sales targets and community engagement goals. We value professionals who thrive in a fast-paced setting and are passionate about financial empowerment. This position offers robust professional development opportunities at JP Morgan Chase, including training programs and career advancement paths within our extensive network. Join us to make a meaningful impact in the Jacksonville community while advancing your career in one of the world's most respected financial institutions.

Key Responsibilities

• Engage clients in the College Park at Arlington branch to understand their financial needs and recommend appropriate JP Morgan Chase banking solutions
• Open and maintain deposit accounts, process transactions, and resolve client inquiries with a focus on exceptional hospitality
• Leverage Spanish language skills to build relationships with diverse clients in the Jacksonville community
• Identify opportunities to cross-sell products such as credit cards, mortgages, and investment services
• Ensure compliance with all regulatory requirements, including KYC, AML, and fair lending practices
• Collaborate with branch team members to deliver seamless client experiences and achieve branch goals
• Educate clients on digital banking tools, mobile apps, and online platforms to enhance their financial management
• Monitor client portfolios and proactively reach out to address evolving needs or potential issues
• Participate in community outreach events to promote JP Morgan Chase's commitment to local financial inclusion
• Maintain accurate records of client interactions and transactions using JP Morgan's internal systems

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1-2 years of customer service or sales experience in a retail or financial services environment
• Fluency in Spanish (both written and verbal) required to serve diverse client populations
• Strong understanding of banking products and services, including deposits, loans, and digital banking tools
• Ability to obtain and maintain necessary regulatory licenses (e.g., Series 6 and 63 if applicable)
• Proficiency in basic computer skills and financial software applications
• Availability to work flexible hours, including weekends and evenings as needed

Preferred Qualifications

• Prior experience in a banking or financial services role, such as teller or relationship management
• Bilingual proficiency in Spanish with experience in client-facing roles in multicultural settings
• Knowledge of credit products and lending processes in a community banking context
• Experience with CRM systems or sales tracking tools in a financial institution
• Demonstrated success in meeting sales targets in a customer-centric environment

Required Skills

• Customer service excellence
• Sales and relationship-building
• Bilingual communication (English/Spanish)
• Financial product knowledge
• Regulatory compliance awareness
• Problem-solving and conflict resolution
• Active listening and empathy
• Digital literacy and tech adaptability
• Time management and multitasking
• Team collaboration
• Attention to detail in transactions
• Cultural sensitivity in diverse settings
• Analytical thinking for client needs assessment
• Persuasive communication for product recommendations
• Basic mathematical and financial calculation skills

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and further education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid leave for new parents
• Access to financial planning resources and employee assistance programs

JP Morgan Chase is an equal opportunity employer.