Relationship Banker - County Line South - Indianapolis, IN - Indy Southeast

Location: Indianapolis, IN, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are committed to fostering a culture of inclusion and innovation in financial services, and our Relationship Bankers play a pivotal role in delivering that promise. As a Relationship Banker at our County Line South branch in Indianapolis, IN, within the Indy Southeast market, you will serve as the face of Chase, providing personalized banking solutions to individuals and small businesses in a vibrant, growing community. Your role involves more than transactions—it's about creating meaningful connections, offering expert advice on everything from everyday banking to wealth-building strategies, and embodying our hospitality-driven approach to client care. You'll thrive in a dynamic environment where collaboration with teammates and access to JPMorgan Chase's world-class resources empower you to help clients achieve their financial goals. In this position, you'll proactively engage with clients to uncover their needs, recommend tailored products like Chase Sapphire credit cards, home equity lines, or digital tools for seamless money management, and ensure every interaction reflects our high standards of service. You'll handle a variety of responsibilities, from processing deposits and loans with precision to identifying cross-sell opportunities that enhance client loyalty. Compliance is key; you'll navigate regulatory requirements while maintaining the trust that defines JPMorgan Chase. With a focus on the Indianapolis Southeast area, you'll also participate in local events to strengthen community ties and drive branch success. We value growth and support your professional development through ongoing training, mentorship, and career advancement opportunities within our global organization. If you're passionate about finance, excel at building relationships, and are eager to contribute to a team that's redefining banking, join us at JPMorgan Chase. This role offers a competitive salary, comprehensive benefits, and the chance to make a real impact in clients' lives while advancing your career in one of the world's leading financial institutions.

Key Responsibilities

• Engage clients in the branch to understand their financial needs and recommend appropriate JPMorgan Chase products such as checking accounts, credit cards, mortgages, and investment options
• Deliver exceptional hospitality by greeting clients warmly, resolving inquiries promptly, and ensuring a seamless banking experience
• Process transactions accurately, including deposits, withdrawals, and loan applications, while adhering to regulatory and security protocols
• Build and maintain long-term client relationships through proactive outreach, follow-up calls, and personalized financial advice
• Collaborate with branch team members and specialists to refer complex needs to wealth management or small business banking experts
• Promote digital banking solutions to enhance client convenience and drive adoption of Chase mobile app and online platforms
• Identify opportunities for client growth by analyzing account data and suggesting tailored solutions to meet life goals
• Ensure compliance with all federal and state banking regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
• Contribute to branch goals by participating in sales initiatives and community events in the Indianapolis Southeast area
• Maintain a clean, professional branch environment and support team training on JPMorgan Chase's client-centric culture

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services, including deposits, loans, and digital banking tools
• Ability to obtain and maintain necessary state banking licenses and certifications
• Proficiency in Microsoft Office Suite and core banking software
• Excellent communication skills with the ability to build rapport with diverse clients
• Availability to work flexible hours, including weekends, to meet branch needs

Preferred Qualifications

• Prior experience as a teller or relationship banker in a commercial bank
• Knowledge of JPMorgan Chase's proprietary systems and compliance standards
• Bilingual proficiency in English and Spanish to serve Indianapolis's diverse community
• Experience in sales or cross-selling financial products
• Certification in financial planning or customer relationship management

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Active listening and empathy
• Problem-solving and decision-making
• Attention to detail for transaction accuracy
• Digital literacy in banking apps and CRM tools
• Compliance and risk management awareness
• Team collaboration and leadership
• Time management in a fast-paced environment
• Adaptability to client needs
• Basic financial analysis
• Communication (verbal and written)
• Multitasking under pressure
• Cultural sensitivity for diverse clientele

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 6% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for advancing education in finance or related fields
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym membership reimbursements and mental health support
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to Chase employee banking perks, such as fee waivers and preferred rates on loans

JP Morgan Chase is an equal opportunity employer.