Relationship Banker - Darien, CT

Location: Darien, CT, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are seeking a dedicated Relationship Banker for our Darien, CT branch to deliver exceptional client experiences that embody our commitment to hospitality and personalized financial care. As a key member of our Relationship Banking team, you will serve as the primary point of contact for clients in this affluent Connecticut community, helping them navigate a full suite of banking solutions including checking and savings accounts, mortgages, credit cards, and investment advisory services. Your role will focus on understanding each client's unique financial goals—whether for personal wealth building, small business growth, or retirement planning—and recommending tailored products from JPMorgan Chase's robust portfolio to foster trust and loyalty. In this dynamic position, you will thrive in a collaborative branch environment, engaging with clients face-to-face and through digital channels to provide seamless support. Responsibilities include conducting needs-based consultations, processing transactions with accuracy and efficiency, and identifying cross-sell opportunities to enhance client portfolios. You will also play a vital role in maintaining the highest standards of compliance, ensuring all interactions align with federal regulations like the Bank Secrecy Act and JPMorgan Chase's ethical guidelines. By leveraging our state-of-the-art tools, such as the Chase Mobile app and integrated CRM systems, you will empower clients to manage their finances effortlessly while contributing to branch performance metrics. JPMorgan Chase values associates who bring passion for client success and a drive for professional growth. This role offers the chance to work in a supportive culture that prioritizes diversity, inclusion, and innovation in financial services. With opportunities for advancement into senior banking or wealth management positions, you will be part of a global leader shaping the future of finance. If you are enthusiastic about building meaningful relationships and delivering 'How Can We Help?' service, join our team in Darien, CT to make a real impact on clients' financial journeys.

Key Responsibilities

• Engage clients in the Darien, CT branch to understand their financial needs and recommend tailored JPMorgan Chase banking solutions
• Open and maintain deposit accounts, process loan applications, and facilitate wire transfers while ensuring compliance
• Build and nurture long-term client relationships to drive retention and cross-sell opportunities for wealth management services
• Deliver exceptional hospitality by greeting clients warmly, resolving inquiries promptly, and providing personalized advice
• Identify opportunities for small business lending and refer qualified clients to JPMorgan Chase's commercial banking team
• Educate clients on digital tools like Chase Mobile app and online banking to enhance their experience
• Monitor account activity for potential fraud and adhere to Know Your Customer (KYC) protocols
• Collaborate with branch team to achieve sales goals and contribute to a positive branch atmosphere
• Stay updated on JPMorgan Chase policies, market trends, and regulatory changes to provide accurate guidance
• Assist in branch operations, including cash handling and end-of-day reconciliations

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products and services, including deposits, loans, and investment options
• Ability to obtain necessary licenses such as Series 6 and 63 within 120 days of hire
• Proficiency in Microsoft Office Suite and core banking systems
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Prior experience in a relationship banking role at a major financial institution
• Bilingual proficiency in English and Spanish to serve Darien, CT's diverse community
• Familiarity with JPMorgan Chase's digital banking platforms and tools
• Sales experience in financial products with a track record of meeting targets
• Certification in financial planning or customer relationship management

Required Skills

• Client relationship management
• Sales and consultative selling
• Financial product knowledge
• Customer service excellence
• Regulatory compliance awareness
• Digital banking proficiency
• Active listening and empathy
• Problem-solving and decision-making
• Time management and organization
• Team collaboration
• Fraud detection and risk assessment
• Data entry and CRM software usage
• Presentation and communication skills
• Analytical thinking for client needs assessment
• Adaptability to fast-paced branch environment

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with up to 5% company match and immediate vesting
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement for professional development and certifications
• Employee stock purchase plan with discounted JPMorgan Chase shares
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Performance-based bonuses and incentives tied to client satisfaction and sales goals
• Flexible work arrangements and commuter benefits for Darien, CT location

JP Morgan Chase is an equal opportunity employer.