Relationship Banker - Deerfield Branch - Deerfield, IL

Location: Deerfield, IL, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are committed to fostering strong client relationships and delivering unparalleled financial services. As a Relationship Banker at our Deerfield Branch in Deerfield, IL, you will play a pivotal role in embodying our hospitality-driven culture, helping clients achieve their financial goals through personalized banking solutions. This position within our Consumer & Community Banking division involves engaging with a diverse clientele, from individuals to small businesses, in the vibrant North Shore community. You will leverage JPMorgan Chase's extensive portfolio of products—including checking and savings accounts, credit solutions, mortgages, and wealth management services—to build trust and loyalty, all while contributing to the branch's success in a collaborative team environment. Your day-to-day responsibilities will focus on creating exceptional client experiences by listening to their needs, providing expert advice, and executing transactions with precision and care. Whether recommending a Chase Sapphire credit card for travel rewards or guiding a client through a home equity line of credit, you will drive sales opportunities while ensuring compliance with federal regulations and JPMorgan Chase's high standards of integrity. In this role, you will also participate in local outreach efforts to strengthen our community ties in Deerfield, IL, and support branch operations to maintain a welcoming, efficient atmosphere. Success here requires a passion for client advocacy and the ability to thrive in a dynamic retail banking setting. JPMorgan Chase offers a rewarding career path for Relationship Bankers, with opportunities for growth into senior roles or specialized financial advising positions. We value work-life balance and invest in your professional development through our renowned training programs, ensuring you stay ahead in the evolving financial services industry. Join us to make a meaningful impact on clients' lives while advancing your career with one of the world's leading financial institutions.

Key Responsibilities

• Engage clients in the Deerfield Branch to understand their financial needs and recommend appropriate JPMorgan Chase banking solutions, such as checking accounts, credit cards, mortgages, and investment products
• Deliver exceptional client experiences by embodying JPMorgan Chase's hospitality standards, ensuring every interaction is personalized and supportive
• Process transactions accurately and efficiently, including deposits, withdrawals, and loan applications, while adhering to all compliance and risk management protocols
• Build and deepen relationships with individual and small business clients through proactive outreach, follow-ups, and tailored financial advice
• Identify opportunities to cross-sell JPMorgan Chase products, contributing to branch sales goals and client portfolio growth
• Maintain up-to-date knowledge of banking regulations, JPMorgan Chase policies, and industry trends to provide informed guidance
• Collaborate with branch team members and specialists to resolve client issues and deliver seamless service
• Participate in community events in Deerfield, IL, to enhance JPMorgan Chase's local presence and client acquisition
• Monitor client accounts for potential risks or opportunities, escalating as needed to ensure security and satisfaction
• Support branch operations by managing daily workflows and contributing to a positive team environment

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Active and in good standing with state and federal regulatory requirements, including FINRA Series 6 and 63 licenses or ability to obtain within 120 days
• Proven ability to build and maintain client relationships in a fast-paced environment
• Strong understanding of banking products and services, including deposits, loans, and investments
• Excellent communication skills with the ability to explain complex financial concepts simply
• Ability to work flexible hours, including weekends, to meet client needs

Preferred Qualifications

• Bachelor's degree in finance, business administration, or a related discipline
• Experience with JPMorgan Chase systems and platforms
• Previous sales experience in financial services, with a track record of meeting or exceeding targets
• Bilingual proficiency, particularly in Spanish, to serve diverse client bases
• Knowledge of local market dynamics in the Deerfield, IL area

Required Skills

• Client relationship management
• Sales and consultative selling
• Financial product knowledge (deposits, loans, investments)
• Customer service excellence
• Active listening and empathy
• Problem-solving and conflict resolution
• Attention to detail for transaction accuracy
• Regulatory compliance awareness (e.g., BSA, AML)
• Proficiency in banking software and CRM tools
• Time management and multitasking
• Team collaboration and leadership
• Verbal and written communication
• Analytical thinking for financial needs assessment
• Adaptability to client and market changes
• Digital literacy for online banking support

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for advancing education in finance or related fields
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health resources, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Professional development opportunities through JPMorgan Chase's internal training and leadership programs

JP Morgan Chase is an equal opportunity employer.