Relationship Banker-Desert Mountain- Albuquerque, NM

Location: Albuquerque, NM, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are seeking a dedicated Relationship Banker for our Desert Mountain branch in Albuquerque, NM, to deliver exceptional client experiences that reflect our core values of hospitality and client care. As a key member of our Relationship Bankers team, you will serve as the primary point of contact for clients, helping them navigate their financial journeys with personalized solutions from one of the world's leading financial institutions. In this role, you will embody Chase's commitment to making banking joyful by building meaningful relationships, understanding unique client needs, and recommending a full suite of products including checking and savings accounts, credit cards, mortgages, and investment options tailored to the Albuquerque community's diverse demographics. Your day-to-day responsibilities will involve engaging clients face-to-face and through digital channels, processing transactions with accuracy, and identifying opportunities to deepen relationships through cross-selling and referrals to specialists. You will collaborate with branch colleagues to ensure seamless operations while adhering to strict compliance standards, such as anti-money laundering protocols and fair lending practices. By leveraging JPMorgan Chase's innovative tools and resources, you will contribute to client financial wellness, participate in local community events, and drive branch performance metrics like client satisfaction scores and net promoter ratings. This position offers a rewarding opportunity to grow within a supportive environment at JPMorgan Chase, where your passion for client service can lead to career advancement in financial services. We value integrity, innovation, and inclusion, providing comprehensive training and development to help you succeed. Join us in Albuquerque to make a positive impact on clients' lives while advancing your professional goals in a dynamic, high-energy branch setting.

Key Responsibilities

• Engage clients in the Desert Mountain branch to understand their financial needs and recommend tailored JPMorgan Chase products and services
• Open and maintain personal and business banking accounts, process transactions, and resolve client inquiries efficiently
• Build and nurture long-term client relationships to drive loyalty and referrals, embodying Chase's hospitality standards
• Identify opportunities for cross-selling products like mortgages, investments, and wealth management solutions
• Ensure compliance with all regulatory requirements, including KYC, AML, and fair lending practices
• Collaborate with branch team members and specialists to deliver seamless client experiences
• Conduct financial education sessions and community outreach in Albuquerque to promote Chase's commitment to financial wellness
• Monitor client portfolios and proactively address potential issues to enhance satisfaction
• Utilize CRM tools to track client interactions and sales pipelines for performance optimization
• Support branch operations including cash handling, vault management, and end-of-day reconciliations

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking/savings accounts, loans, credit cards, and investment options
• Ability to obtain and maintain necessary licenses such as Series 6 and 63 within 120 days of hire
• Proficiency in using banking software and CRM systems for client management
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Previous experience in relationship banking or sales within a financial institution
• Bilingual proficiency in English and Spanish, given the Albuquerque market
• Familiarity with JPMorgan Chase's digital banking platforms and tools
• Proven track record in achieving sales targets and client retention metrics
• Experience in community involvement or local networking in New Mexico

Required Skills

• Customer relationship management
• Sales and consultative selling techniques
• Financial product knowledge (loans, deposits, investments)
• Regulatory compliance (AML, KYC, BSA)
• Digital banking tools proficiency
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management and prioritization
• Team collaboration and leadership
• Data analysis for client needs assessment
• Communication (verbal and written)
• Adaptability to fast-paced environments
• Ethical decision-making
• CRM software usage (e.g., Salesforce)
• Basic financial planning advisory

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible pay
• Generous paid time off including vacation, sick days, and 10 paid holidays annually
• Tuition reimbursement program for professional development and certifications
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial counseling
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Performance-based bonuses and incentives tied to client satisfaction and sales goals

JP Morgan Chase is an equal opportunity employer.