Relationship Banker - Elgin Kane County - Batavia, IL

Location: Batavia, IL, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker to join our Batavia, IL branch in Elgin Kane County. As a Relationship Banker, you will be at the forefront of delivering exceptional client experiences, embodying our core values of hospitality and client care. In this role, you will serve as a trusted advisor to individuals and small businesses in the local community, helping them navigate their financial journeys with personalized solutions from one of the world's leading financial institutions. Your day-to-day will involve engaging with clients face-to-face, understanding their unique needs, and recommending tailored products such as checking and savings accounts, loans, credit cards, and investment options to support their financial goals. Key to success in this position is your ability to build lasting relationships while ensuring seamless transaction processing and adherence to JP Morgan Chase's high standards of compliance and security. You will collaborate with a dynamic team in our state-of-the-art branch environment, leveraging digital tools to enhance client interactions and promote financial wellness initiatives. Whether assisting with everyday banking needs or identifying opportunities for more complex services like mortgages or wealth management referrals, you will contribute to our mission of empowering clients to achieve financial success. This role offers the chance to grow within a supportive culture that values innovation and community impact in the vibrant Batavia area. We prioritize a client-first approach, and as a Relationship Banker, you will play a pivotal role in fostering loyalty and driving branch performance. If you thrive in a fast-paced setting and are passionate about financial services, join JP Morgan Chase to make a meaningful difference in clients' lives while advancing your career in a globally renowned organization.

Key Responsibilities

• Engage clients in the branch to understand their financial needs and recommend appropriate JP Morgan Chase products and services
• Process transactions including deposits, withdrawals, and loan applications with accuracy and efficiency
• Build and maintain long-term client relationships to drive retention and referrals in the Batavia community
• Educate clients on digital banking options, fraud prevention, and financial wellness programs offered by JP Morgan Chase
• Identify opportunities for cross-selling products like mortgages, investments, and credit solutions
• Ensure compliance with all federal and state banking regulations, including KYC and anti-money laundering protocols
• Collaborate with branch team members to achieve sales goals and deliver exceptional hospitality
• Handle client inquiries and resolve issues promptly to uphold JP Morgan Chase's client-first standards
• Participate in community outreach events in Elgin Kane County to promote JP Morgan Chase's brand
• Maintain accurate records of client interactions using JP Morgan's CRM systems

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or financial services
• Strong understanding of banking products including checking, savings, loans, and credit cards
• Ability to obtain and maintain necessary licenses such as Notary Public and any state-specific banking certifications
• Proficiency in basic financial calculations and compliance with regulatory standards like BSA/AML
• Excellent communication skills with the ability to build rapport with diverse clients
• Availability to work flexible hours including weekends and evenings as needed

Preferred Qualifications

• Previous experience in sales or relationship management within a financial institution
• Familiarity with JP Morgan Chase's digital banking platforms and tools
• Bilingual proficiency, particularly in Spanish, to serve Kane County's diverse community
• Knowledge of local market dynamics in Batavia, IL, and surrounding areas
• Certification in financial planning or customer relationship management (CRM) software

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital literacy in banking software
• Time management and multitasking
• Team collaboration
• Attention to detail
• Adaptability to client needs
• Basic math and analytical skills
• Communication (verbal and written)
• Cultural sensitivity for diverse populations
• Goal-oriented mindset

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with generous company matching contributions
• Paid time off including vacation, sick days, and holidays, plus parental leave
• Tuition reimbursement and educational assistance for career advancement
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and financial counseling
• Professional development opportunities through JP Morgan Chase's internal training academy
• Discounts on banking products, travel, and entertainment through the company's perks program

JP Morgan Chase is an equal opportunity employer.