Relationship Banker - Ephrata, WA

Location: Ephrata, WA, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are seeking a dedicated Relationship Banker to join our Ephrata, WA branch, where you will play a pivotal role in delivering exceptional client experiences that embody our core values of hospitality and client care. As a Relationship Banker, you will serve as the face of Chase in this vibrant community, helping clients achieve their financial goals through personalized banking solutions. This position is ideal for individuals passionate about financial services, with a focus on building lasting relationships in a retail banking environment that supports the unique needs of Ephrata's residents and local businesses, including those in agriculture and small enterprises. Your day-to-day responsibilities will include greeting clients with warmth, conducting needs assessments to recommend tailored products like Chase checking accounts, personal loans, or investment services, and processing transactions with precision and efficiency. You will collaborate with branch colleagues to ensure seamless service, while actively identifying opportunities to deepen client relationships through cross-selling initiatives. Compliance and security are paramount, so you will adhere to all JPMorgan Chase policies and federal regulations, contributing to a safe and trustworthy banking experience. In Ephrata's close-knit community, you will also engage in local outreach to strengthen Chase's presence and support economic vitality. We value professionals who thrive in dynamic settings and are committed to continuous learning. This role offers the chance to grow within one of the world's leading financial institutions, with access to robust training programs and career advancement opportunities. If you are enthusiastic about empowering clients and embodying Chase's client-first philosophy, join us in Ephrata to make a meaningful impact on the financial well-being of our community.

Key Responsibilities

• Engage clients in the branch to understand their financial needs and recommend appropriate JPMorgan Chase products such as checking accounts, mortgages, and investment options
• Deliver exceptional hospitality by greeting clients warmly, resolving inquiries promptly, and ensuring a seamless banking experience
• Build and maintain long-term client relationships through personalized follow-ups and proactive outreach
• Process transactions accurately, including deposits, withdrawals, and loan applications, while adhering to security protocols
• Identify cross-selling opportunities to enhance client portfolios with Chase credit cards, wealth management services, or business banking solutions
• Collaborate with branch team members and specialists to provide comprehensive financial advice
• Ensure compliance with all regulatory requirements, including anti-money laundering (AML) and Know Your Customer (KYC) procedures
• Contribute to branch goals by participating in community events in Ephrata to promote JPMorgan Chase's commitment to local economic growth
• Monitor client accounts for potential issues and offer solutions to prevent dissatisfaction
• Utilize digital tools to educate clients on Chase mobile banking and online platforms for efficient service

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or sales within the financial services industry
• Strong knowledge of banking products and services, including checking, savings, loans, and credit options
• Ability to obtain and maintain necessary licenses such as NMLS registration for mortgage-related activities
• Proficiency in using banking software and CRM systems for client management
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Experience in a JPMorgan Chase branch or similar high-volume retail environment
• Bilingual proficiency in English and Spanish to serve Ephrata's diverse community
• Previous success in meeting sales targets for financial products
• Familiarity with agricultural financing needs relevant to Ephrata, WA's rural economy
• Certification in financial planning or customer relationship management

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and decision-making
• Time management and organization
• Proficiency in Microsoft Office and banking software
• Digital literacy for online banking tools
• Team collaboration and leadership
• Attention to detail in transaction processing
• Adaptability to client needs in a rural setting
• Ethical judgment in financial advising
• Communication both verbal and written
• Multitasking in a fast-paced branch environment

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health resources, and fitness challenges
• Performance-based bonuses and incentives tied to client satisfaction and sales goals
• Access to exclusive employee discounts on travel, entertainment, and financial products

JP Morgan Chase is an equal opportunity employer.