Relationship Banker - Fifth Ave & 135th - New York, NY

Location: New York, NY, United States

Job Family: Relationship Bankers

About the Role

As a Relationship Banker at JP Morgan Chase's Fifth Ave & 135th branch in New York, NY, you will play a pivotal role in delivering exceptional client experiences that reflect our commitment to hospitality and personalized financial care. In this dynamic retail banking environment, you will serve a diverse clientele in the heart of Harlem, helping individuals and small businesses achieve their financial goals through tailored solutions. Your role involves more than transactions; it's about building lasting relationships by understanding clients' unique needs and connecting them with JP Morgan Chase's world-class products, from everyday banking to investment opportunities. Embodying our 'How We Do Business' principles, you will prioritize integrity, innovation, and client-centric service in every interaction. Key responsibilities include greeting clients warmly, conducting needs-based consultations, and recommending appropriate products such as Chase checking accounts, credit cards, or home lending options. You will handle day-to-day operations like processing deposits, loan inquiries, and account maintenance while ensuring all activities comply with federal regulations and JP Morgan Chase's high standards for security and privacy. Collaborating with branch colleagues, including financial advisors and tellers, you will contribute to a cohesive team effort that drives branch performance and client satisfaction metrics. This position offers the chance to grow within one of the world's leading financial institutions, with opportunities for advancement in wealth management or leadership roles. To succeed, you must thrive in a fast-paced, customer-facing setting and demonstrate a passion for helping others navigate their financial journeys. JP Morgan Chase values diversity and inclusion, making this role ideal for those eager to make a meaningful impact in a vibrant community like New York City. Join us to leverage cutting-edge technology and robust training programs that empower you to excel in the evolving financial services landscape.

Key Responsibilities

• Engage with clients at the Fifth Ave & 135th branch to understand their financial needs and recommend appropriate JP Morgan Chase products and services
• Open and maintain various account types, including checking, savings, and investment accounts, while ensuring compliance with regulatory standards
• Provide personalized financial advice on topics such as budgeting, credit management, and wealth-building strategies
• Process transactions accurately and efficiently, including deposits, withdrawals, and loan applications
• Build and nurture long-term client relationships to drive customer loyalty and referrals
• Identify opportunities for cross-selling JP Morgan Chase services like Chase Sapphire credit cards or mortgage products
• Maintain a high level of branch security and adherence to anti-money laundering (AML) protocols
• Collaborate with branch team members and specialists to deliver seamless client experiences
• Stay updated on industry trends and JP Morgan Chase policies to provide informed guidance
• Contribute to branch goals by meeting sales targets and enhancing client satisfaction scores

Required Qualifications

• High school diploma or equivalent required; college degree preferred
• At least 1-2 years of customer service or sales experience in a retail or financial services environment
• Strong knowledge of banking products and services, including checking, savings, loans, and credit cards
• Ability to obtain and maintain necessary licenses such as NMLS registration
• Proficiency in using banking software and Microsoft Office Suite
• Excellent communication and interpersonal skills to build client relationships
• Availability to work flexible hours, including weekends and evenings as needed

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• Prior experience in a branch banking role at a major financial institution
• Bilingual proficiency, particularly in Spanish, to serve diverse New York clientele
• Experience with CRM systems and digital banking tools
• Proven track record in sales and achieving performance targets

Required Skills

• Customer service excellence
• Sales and relationship-building
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and decision-making
• Time management and organization
• Digital literacy in banking platforms
• Team collaboration
• Adaptability to fast-paced environments
• Attention to detail for transaction accuracy
• Communication (verbal and written)
• Cultural sensitivity for diverse clients
• Basic financial analysis
• Conflict resolution

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Generous paid time off, including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Access to wellness programs, including gym memberships and mental health support
• Family benefits such as parental leave and adoption assistance
• Discounts on JP Morgan Chase financial products and services

JP Morgan Chase is an equal opportunity employer.