Relationship Banker - Gainesville at Stonewall - Gainesville, VA

Location: Gainesville, VA, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker for our Gainesville at Stonewall branch in Gainesville, VA, to deliver exceptional client experiences that embody our commitment to hospitality and personalized financial care. As a key member of our Relationship Bankers team, you will serve as the face of Chase in this vibrant suburban community, helping clients achieve their financial goals through trusted advice and innovative banking solutions. This role is ideal for professionals passionate about building meaningful relationships and driving client success in a dynamic retail banking environment. In this position, you will engage with a diverse clientele, from first-time homebuyers to established small business owners, by uncovering their unique needs and recommending appropriate JP Morgan Chase products such as high-yield savings accounts, personal loans, or wealth management services. You will process everyday transactions with precision while identifying opportunities to deepen client relationships through cross-selling and proactive outreach. Compliance and security are paramount, so you will adhere to all federal regulations, including those from the FDIC and OCC, ensuring every interaction upholds Chase's high standards of integrity and client protection. Joining JP Morgan Chase means becoming part of a global leader in financial services with a strong local presence in Gainesville, VA. We value work-life balance, professional growth, and community involvement, offering robust training programs to enhance your banking expertise. If you thrive in a collaborative team setting and are excited to contribute to client prosperity, this Relationship Banker role provides the platform to excel and advance your career at one of the world's most admired financial institutions.

Key Responsibilities

• Engage clients in the Gainesville branch to understand their financial needs and recommend tailored JP Morgan Chase products such as checking accounts, mortgages, and investment options
• Deliver exceptional hospitality by greeting clients warmly, resolving inquiries promptly, and ensuring a seamless banking experience
• Build and maintain long-term relationships with individual and small business clients to drive loyalty and referrals
• Process transactions accurately, including deposits, withdrawals, and loan applications, while adhering to security protocols
• Promote digital banking solutions to enhance client convenience and adoption of Chase mobile app features
• Identify opportunities for cross-selling financial products and services to meet client goals and branch targets
• Ensure compliance with all regulatory requirements, including anti-money laundering (AML) and know-your-customer (KYC) procedures
• Collaborate with branch team members to support community events and financial education initiatives in Gainesville, VA
• Monitor client portfolios for service opportunities and provide proactive advice on wealth management
• Maintain accurate records and documentation in line with JP Morgan Chase's operational standards

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products and services, including deposits, loans, and digital banking tools
• Ability to obtain and maintain necessary licenses such as NMLS registration
• Proficiency in Microsoft Office Suite and banking software systems
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Previous experience in sales or relationship management within a financial institution
• Familiarity with JP Morgan Chase's proprietary systems and client platforms
• Bilingual proficiency in English and Spanish to serve Gainesville's diverse community
• Experience in community banking or branch operations in a suburban setting
• Certification in financial planning or customer relationship management

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Digital banking proficiency
• Problem-solving and conflict resolution
• Active listening and empathy
• Time management and organization
• Team collaboration
• Attention to detail
• Adaptability to client needs
• Basic financial analysis
• Communication (verbal and written)
• Ethical decision-making
• Multitasking in a fast-paced environment

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Performance-based bonuses and incentives tied to client satisfaction and sales goals
• Access to exclusive employee discounts on travel, entertainment, and financial products

JP Morgan Chase is an equal opportunity employer.