Relationship Banker - Georgia South - Camp Creek Marketplace - East Point, GA

Location: East Point, GA, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are seeking a dedicated Relationship Banker to join our Georgia South team at the Camp Creek Marketplace branch in East Point, GA. As a Relationship Banker, you will be the face of Chase in our community, delivering exceptional client experiences that embody our core values of hospitality, integrity, and innovation. In this role, you will help clients navigate their financial journeys by offering personalized advice on a wide range of banking solutions, from everyday checking and savings accounts to sophisticated investment and lending products. Your ability to build trust and foster lasting relationships will drive client satisfaction and loyalty, contributing to the growth of our premier financial services franchise. Key to success in this position is your passion for client service in a dynamic retail banking environment. You will engage with a diverse clientele in East Point, processing transactions with precision while identifying opportunities to deepen relationships through cross-selling Chase's comprehensive offerings, such as wealth management advisory services and home lending solutions. Collaboration with branch colleagues and access to JPMorgan Chase's cutting-edge digital tools will empower you to provide seamless, multichannel support. Compliance with banking regulations and a commitment to ethical practices are paramount, ensuring every interaction upholds our reputation as a trusted financial leader. We value professionals who thrive in a supportive, inclusive culture where professional growth is encouraged. As a Relationship Banker, you will receive ongoing training, mentorship, and performance incentives to help you excel. Join JPMorgan Chase to make a meaningful impact in the Georgia South community, leveraging our global resources to empower clients' financial well-being while advancing your career in the financial services industry.

Key Responsibilities

• Engage clients in the branch and via digital channels to understand their financial needs and recommend appropriate JPMorgan Chase products like checking accounts, credit cards, and investment options
• Deliver exceptional hospitality by greeting clients warmly, resolving inquiries promptly, and ensuring a seamless banking experience
• Process transactions accurately, including deposits, withdrawals, and loan payments, while adhering to security protocols
• Build and maintain long-term client relationships through proactive outreach, follow-ups, and personalized financial advice
• Identify opportunities for cross-selling Chase wealth management and mortgage services to enhance client portfolios
• Collaborate with branch team members and specialists to support complex client needs and achieve branch goals
• Ensure compliance with all regulatory requirements, including anti-money laundering (AML) and Know Your Customer (KYC) procedures
• Monitor and update client information in CRM systems to track interactions and service history
• Participate in community events in East Point, GA, to promote Chase's brand and foster local relationships
• Contribute to a positive team environment by sharing best practices and supporting training initiatives

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong knowledge of banking products and services, including deposit accounts, loans, and digital banking tools
• Ability to obtain and maintain necessary licenses, such as Notary Public certification
• Proficiency in Microsoft Office Suite and core banking software
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Prior experience as a teller or relationship banker in a high-volume branch
• Bilingual proficiency in English and Spanish to serve Georgia's diverse community
• Familiarity with JPMorgan Chase's proprietary systems and client relationship management tools
• Sales experience in financial products with a track record of meeting or exceeding targets
• Certification in financial services, such as Certified Banker's Trust or similar

Required Skills

• Customer relationship management
• Financial product knowledge
• Sales and consultative selling
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital banking proficiency
• Regulatory compliance awareness
• Team collaboration
• Time management and multitasking
• Data entry accuracy
• Public speaking and presentation
• Cultural sensitivity
• Analytical thinking for client needs assessment
• Adaptability to fast-paced environments
• Technical aptitude with banking software

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym memberships, mental health resources, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to on-site childcare discounts and family support services

JP Morgan Chase is an equal opportunity employer.