Relationship Banker - Georgia South - Shannon Crossing - Union City, GA

Location: Union City, GA, United States

Job Family: Relationship Bankers

About the Role

As a Relationship Banker at JP Morgan Chase's Shannon Crossing branch in Union City, GA, you will play a pivotal role in delivering the renowned Chase hospitality to our clients in the Georgia South region. Embodying our core values of client-centric service, you will serve as the face of the bank, helping individuals and small businesses navigate their financial journeys. From opening new accounts to advising on personalized solutions like checking, savings, and credit products, your expertise will foster trust and loyalty in a diverse community. This position offers the opportunity to contribute to JP Morgan Chase's mission of enabling economic opportunity by connecting clients with innovative financial tools tailored to their needs. In this dynamic role, you will handle a variety of daily tasks, including processing transactions with precision, identifying cross-selling opportunities for premium services such as Chase Sapphire banking or investment referrals, and educating clients on secure digital platforms. You will collaborate with a supportive team to meet branch goals while ensuring adherence to strict compliance standards set by regulatory bodies like the FDIC and OCC. Your ability to build genuine relationships will be key to enhancing client satisfaction scores and driving branch performance in Union City's vibrant market. JP Morgan Chase values professional growth, providing ongoing training in financial services trends and leadership development. Join a global leader in banking where your contributions directly impact clients' financial well-being, and enjoy a rewarding career with competitive compensation and comprehensive benefits. If you are passionate about finance and exceptional service, this Relationship Banker position at Shannon Crossing is your gateway to a fulfilling role within one of the world's most admired financial institutions.

Key Responsibilities

• Engage clients in the branch to understand their financial needs and recommend appropriate JP Morgan Chase banking solutions
• Process transactions including deposits, withdrawals, and loan payments with accuracy and efficiency
• Build and maintain long-term relationships with clients to promote loyalty and cross-sell products like credit cards, mortgages, and investment services
• Deliver exceptional hospitality by greeting clients warmly and resolving inquiries promptly
• Identify opportunities for referrals to JP Morgan Chase specialists in wealth management or small business banking
• Ensure compliance with all federal and state banking regulations, including anti-money laundering protocols
• Collaborate with branch team members to achieve sales goals and enhance client satisfaction metrics
• Educate clients on digital banking tools, such as the Chase Mobile app, to improve their financial experience
• Monitor and update client accounts to reflect accurate information and detect potential fraud
• Participate in community outreach events to promote JP Morgan Chase's commitment to the Union City area

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least 1 year of experience in a customer-facing role, preferably in financial services
• Strong understanding of banking products and services
• Ability to work flexible hours, including weekends and evenings as needed
• Valid driver's license and reliable transportation
• Proficiency in basic computer skills and Microsoft Office applications
• Compliance with all regulatory requirements, including background checks

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• 2+ years of experience in retail banking or sales
• Bilingual proficiency in English and Spanish to serve diverse clients
• Experience with CRM systems or financial software like TellerNet
• Previous role in client relationship management within a financial institution

Required Skills

• Customer service excellence
• Sales and relationship-building
• Knowledge of banking regulations
• Attention to detail
• Communication skills (verbal and written)
• Problem-solving abilities
• Time management and multitasking
• Team collaboration
• Basic financial literacy
• Digital tool proficiency (e.g., online banking platforms)
• Conflict resolution
• Analytical thinking for client needs assessment
• Adaptability to fast-paced environments
• Ethical decision-making
• Empathy and active listening

Benefits

• Comprehensive medical, dental, and vision insurance plans
• 401(k) retirement savings plan with company matching contributions
• Paid time off including vacation, sick days, and holidays
• Tuition reimbursement for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs with gym membership discounts and mental health support
• Family benefits including parental leave and adoption assistance
• Access to JP Morgan Chase's global career development resources and internal mobility opportunities

JP Morgan Chase is an equal opportunity employer.