Relationship Banker - Ghent- Norfolk, VA

Location: Norfolk, VA, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker for our Ghent branch in Norfolk, VA, to deliver exceptional client experiences that embody our commitment to hospitality and personalized financial care. As a key member of our Relationship Bankers team, you will serve as the face of the bank in the vibrant Ghent community, helping clients navigate their financial journeys with tailored solutions from one of the world's leading financial institutions. This role is ideal for professionals passionate about building lasting relationships and driving client success in a dynamic retail banking environment. In this position, you will proactively engage with clients to uncover their unique needs, recommending a full spectrum of JP Morgan Chase offerings including deposit accounts, lending products, wealth management services, and innovative digital tools. You will process transactions with precision, ensure seamless service delivery, and collaborate with branch colleagues to provide holistic advice. Success in this role requires a client-first mindset, where you exceed sales targets while upholding the highest standards of integrity and compliance in line with federal banking regulations. Joining JP Morgan Chase means becoming part of a global leader in financial services, with opportunities for growth in the Hampton Roads area and beyond. We value diversity and inclusion, fostering an environment where your contributions directly impact our clients and community. If you thrive in a hospitality-driven setting and are eager to make a difference in Norfolk, VA, apply today to help shape the financial futures of our valued clients.

Key Responsibilities

• Engage clients in the Ghent branch to understand their financial needs and recommend tailored JP Morgan Chase products such as checking accounts, credit cards, mortgages, and investment options
• Deliver exceptional hospitality by greeting clients warmly, resolving inquiries promptly, and ensuring a seamless banking experience
• Build and maintain long-term relationships with individual and small business clients to drive retention and referrals
• Process transactions accurately, including deposits, withdrawals, and loan applications, while adhering to security protocols
• Promote digital banking tools to enhance client convenience and educate on fraud prevention
• Collaborate with branch team members and specialists to provide comprehensive financial advice
• Meet or exceed sales goals by identifying cross-selling opportunities within JP Morgan Chase's suite of services
• Ensure compliance with all regulatory requirements, including KYC, AML, and fair lending practices
• Participate in community outreach events in Norfolk, VA, to strengthen JP Morgan Chase's local presence
• Monitor client portfolios and proactively reach out with personalized updates on market trends and opportunities

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or sales within the financial services industry
• Strong knowledge of banking products and services, including deposits, loans, and digital banking solutions
• Ability to obtain and maintain necessary licenses, such as Series 6 and 63, or willingness to pursue them
• Proficiency in Microsoft Office Suite and core banking software systems
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Previous experience at a major financial institution like JP Morgan Chase
• Bilingual proficiency in English and Spanish to serve a diverse client base in Norfolk, VA
• Demonstrated success in meeting sales targets and growing client portfolios
• Familiarity with CRM tools and data analytics for client relationship management
• Experience in community banking or serving military-affiliated clients in the Hampton Roads area

Required Skills

• Client relationship management
• Sales and consultative selling
• Financial product knowledge
• Customer service excellence
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital banking proficiency
• Regulatory compliance awareness
• Team collaboration
• Time management and organization
• Data entry accuracy
• Public speaking for client presentations
• Analytical thinking for needs assessment
• Adaptability to fast-paced environments
• Ethical decision-making

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with generous company matching up to 5% of eligible compensation
• Paid time off including vacation, sick days, and 10 paid holidays annually
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and fitness challenges
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to on-site childcare discounts and family care resources through partnerships

JP Morgan Chase is an equal opportunity employer.