Relationship Banker - Hanover/Bridgewater/Brockton Area, MA

Location: Hanover, MA, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are seeking a dedicated Relationship Banker to join our dynamic team in the Hanover/Bridgewater/Brockton area of Massachusetts. As a Relationship Banker, you will be at the forefront of delivering exceptional client experiences, embodying our core values of hospitality and client-centric care. In this role, you will serve as a trusted advisor to retail banking clients, helping them navigate their financial journeys with personalized solutions from one of the world's leading financial institutions. Your focus will be on building lasting relationships, promoting innovative products like Chase checking accounts, credit cards, and digital tools, while ensuring every interaction reflects our commitment to excellence in the financial services industry. Key to success in this position is your ability to uncover client needs through meaningful conversations and recommend tailored banking solutions that align with JPMorgan Chase's robust portfolio, including mortgages, small business lending, and integration with our award-winning mobile app. You will handle day-to-day branch operations, from processing transactions to educating clients on fraud prevention and secure banking practices, all while adhering to strict compliance standards such as those set by the FDIC and OCC. Collaboration with fellow team members in our state-of-the-art branches will be essential to drive sales targets and create a welcoming environment that encourages client loyalty and referrals. This role offers a rewarding opportunity to grow within JPMorgan Chase, a company renowned for its stability and innovation in global finance. With access to ongoing training, mentorship, and career advancement paths, you will contribute to our mission of empowering clients to achieve their financial goals. If you thrive in a fast-paced, client-focused setting and have a passion for financial services, join us to make a meaningful impact in the communities of Hanover, Bridgewater, and Brockton.

Key Responsibilities

• Engage clients in the Hanover/Bridgewater/Brockton area to understand their financial needs and recommend appropriate JPMorgan Chase banking solutions
• Open and maintain deposit accounts, process loan applications, and facilitate wire transfers while ensuring compliance with regulatory standards
• Deliver exceptional hospitality by providing personalized service, resolving inquiries, and fostering long-term client relationships
• Promote digital banking tools and educate clients on secure online and mobile platforms to enhance their financial experience
• Identify opportunities for cross-selling products such as credit cards, mortgages, and investment services from Chase Wealth Management
• Maintain accurate records of client interactions in JPMorgan's systems and adhere to all anti-money laundering (AML) and know-your-customer (KYC) protocols
• Collaborate with branch team members to achieve sales goals and contribute to a positive branch atmosphere
• Monitor market trends and client feedback to suggest improvements in service delivery
• Handle cash transactions and vault management with precision and security in mind

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• At least 1-2 years of customer service or sales experience in a retail or financial services environment
• Strong understanding of banking products and services, including deposits, loans, and digital banking tools
• Ability to obtain necessary state and federal licenses (e.g., NMLS registration) within regulatory timelines
• Proficiency in Microsoft Office Suite and core banking software
• Excellent communication skills with the ability to build rapport with diverse clients
• Availability to work flexible hours, including evenings and weekends as needed

Preferred Qualifications

• Prior experience in a branch banking role at a major financial institution
• Knowledge of JPMorgan Chase's wealth management and investment products
• Bilingual proficiency in English and Spanish or another local language
• Experience with CRM systems like Salesforce for client relationship management
• Demonstrated success in meeting sales targets in a competitive financial services setting

Required Skills

• Customer relationship management
• Sales and consultative selling techniques
• Knowledge of banking regulations (e.g., BSA, Reg E)
• Digital literacy in online banking platforms
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management and multitasking
• Attention to detail for transaction accuracy
• Team collaboration and leadership
• Financial product knowledge (deposits, loans, investments)
• Adaptability to client needs
• Proficiency in CRM and banking software
• Communication (verbal and written)
• Ethical decision-making
• Stress management in fast-paced environments

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and advanced degrees
• Employee stock purchase plan and access to financial wellness resources
• Fitness and wellness programs, including gym memberships and mental health support
• Performance-based bonuses and incentives tied to client satisfaction and sales targets
• Opportunities for career growth within JPMorgan Chase's global network

JP Morgan Chase is an equal opportunity employer.