Relationship Banker - Hickory Ridge Branch (New Build) - Lebanon, TN

Location: Lebanon, TN, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are seeking a dedicated Relationship Banker for our new Hickory Ridge Branch in Lebanon, TN, to deliver exceptional client experiences that embody our core values of hospitality and client care. As a key member of our Relationship Bankers team, you will serve as the primary point of contact for clients, helping them navigate their financial journeys with personalized solutions tailored to their unique needs. In this role, you will leverage JPMorgan Chase's extensive portfolio of banking products, from everyday checking and savings accounts to sophisticated lending and investment options, all while fostering trust and long-term partnerships in the vibrant Lebanon community. Our new build branch represents an exciting opportunity to contribute to a modern, client-focused environment designed to enhance accessibility and innovation in financial services. Your day-to-day responsibilities will include engaging clients through meaningful conversations to uncover opportunities for growth, processing transactions with precision and speed, and promoting digital tools that empower clients to manage their finances seamlessly. You will collaborate with branch colleagues to achieve collective goals, such as sales targets and client satisfaction metrics, while upholding the highest standards of compliance with regulations from bodies like the FDIC and OCC. At JPMorgan Chase, we prioritize ethical practices and community impact, so you will also participate in local initiatives that promote financial literacy and wellness, strengthening our position as a trusted partner in Tennessee's financial landscape. This position offers a rewarding career path within one of the world's leading financial institutions, where your contributions directly influence client success and branch performance. If you thrive in a dynamic setting that values empathy, expertise, and excellence, join us at the Hickory Ridge Branch to help shape the future of banking for our clients in Lebanon, TN.

Key Responsibilities

• Engage with clients to understand their financial needs and recommend appropriate JPMorgan Chase products and services
• Open and maintain various account types, including deposits, loans, and investment products, while ensuring compliance
• Build and nurture long-term client relationships to drive loyalty and referrals in the Lebanon, TN community
• Process transactions accurately and efficiently, including deposits, withdrawals, and wire transfers
• Identify cross-selling opportunities for wealth management, mortgages, and credit solutions
• Provide exceptional hospitality and personalized service in the new Hickory Ridge Branch
• Collaborate with branch team members to meet sales goals and deliver seamless client experiences
• Educate clients on digital banking tools and fraud prevention to enhance security
• Maintain accurate records and adhere to all regulatory requirements from the FDIC and OCC
• Participate in community outreach events to promote JPMorgan Chase's commitment to local financial wellness

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Strong knowledge of banking products including checking, savings, loans, and credit cards
• Ability to obtain and maintain necessary licenses such as NMLS registration
• Proficiency in Microsoft Office Suite and banking software systems
• Excellent communication and interpersonal skills for client interactions
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Previous experience in a relationship banking or sales role at a major financial institution
• Bilingual proficiency in English and Spanish to serve diverse client bases
• Familiarity with JPMorgan Chase's digital banking platforms and tools
• Proven track record in achieving sales targets and client retention metrics
• Certification in financial planning or customer relationship management

Required Skills

• Client relationship management
• Sales and consultative selling
• Financial product knowledge
• Customer service excellence
• Regulatory compliance awareness
• Digital banking proficiency
• Problem-solving and decision-making
• Active listening and empathy
• Time management and organization
• Team collaboration
• Data entry accuracy
• Risk assessment
• Communication (verbal and written)
• Adaptability to new technologies
• Ethical judgment in financial advising

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships and mental health support
• Flexible work arrangements and hybrid options where applicable
• Access to exclusive employee discounts on travel, entertainment, and financial products

JP Morgan Chase is an equal opportunity employer.