Relationship Banker - Hinsdale Ogden Branch - Hinsdale, IL

Location: Hinsdale, IL, United States

Job Family: Relationship Bankers

About the Role

As a Relationship Banker at the JP Morgan Chase Hinsdale Ogden Branch in Hinsdale, IL, you will play a pivotal role in delivering the renowned Chase hospitality experience to our valued clients. In this dynamic position within the Consumer & Community Banking division, you will serve as the primary point of contact for clients seeking personalized financial solutions. Your day-to-day responsibilities will include assessing client needs, recommending tailored banking products such as checking and savings accounts, credit cards, and mortgages, and guiding them through our seamless digital platforms. By embodying JP Morgan Chase's commitment to excellence, you will foster long-term relationships that drive client loyalty and contribute to the branch's success in a competitive financial services landscape. Key to this role is your ability to thrive in a fast-paced branch environment while adhering to strict regulatory standards set by bodies like the FDIC and OCC. You will collaborate with a team of dedicated professionals to exceed sales targets, identify cross-selling opportunities for JP Morgan Chase's wealth management and investment services, and resolve complex client issues with empathy and efficiency. Whether assisting with everyday transactions or advising on more sophisticated financial planning, your expertise will empower clients in the affluent Hinsdale community to achieve their goals. This position offers the chance to leverage JP Morgan Chase's global resources and innovative tools to provide top-tier service. Joining JP Morgan Chase means becoming part of a prestigious institution with a legacy of innovation in financial services. We value diversity, inclusion, and professional growth, offering robust training programs to enhance your banking acumen. If you are passionate about client care and eager to advance your career in finance, this Relationship Banker role at our Hinsdale Ogden Branch is an ideal opportunity to make a meaningful impact while enjoying competitive compensation and comprehensive benefits.

Key Responsibilities

• Engage clients in the Hinsdale Ogden Branch to understand their financial needs and recommend appropriate JP Morgan Chase banking solutions
• Open and maintain various deposit accounts, including checking, savings, and certificates of deposit
• Process loan applications, such as personal loans and home equity lines, while ensuring regulatory compliance
• Provide expert guidance on digital banking tools, including Chase Mobile app and online platforms
• Identify opportunities to refer clients to JP Morgan Chase specialists for investment and wealth management services
• Deliver exceptional hospitality by resolving client inquiries and issues promptly and professionally
• Meet or exceed sales and service goals through proactive client outreach and relationship building
• Maintain accurate records of client interactions and transactions in compliance with bank policies
• Collaborate with branch team members to create a welcoming and efficient branch environment
• Stay updated on industry trends and JP Morgan Chase product enhancements to better serve clients

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of customer service experience in a retail or financial services environment
• Strong understanding of banking products and services, including deposits, loans, and digital banking tools
• Ability to obtain necessary state and federal banking licenses, such as NMLS registration
• Proficiency in Microsoft Office Suite and core banking software
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal banking regulations

Preferred Qualifications

• Prior experience as a teller or relationship banker in a branch setting
• Knowledge of wealth management or investment products offered by JP Morgan Chase
• Bilingual proficiency in English and Spanish to serve a diverse client base in Hinsdale, IL
• Experience with sales targets and client relationship management in financial services
• Familiarity with CRM systems like Salesforce used at JP Morgan Chase

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Digital banking proficiency
• Active listening and empathy
• Problem-solving and conflict resolution
• Time management and organization
• Team collaboration
• Attention to detail
• Adaptability to client needs
• Basic financial analysis
• Communication (verbal and written)
• CRM software usage
• Ethical decision-making

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 5% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan and access to financial wellness resources
• Fitness and wellness programs, including gym memberships and mental health support
• Discounts on JP Morgan Chase products and services, plus commuter benefits
• Opportunities for career growth within the global JP Morgan Chase organization

JP Morgan Chase is an equal opportunity employer.