Relationship Banker II - Little Rd - Arlington TX

Location: Arlington, TX, United States

Job Family: Relationship Bankers

About the Role

As a Relationship Banker II at JPMorgan Chase's Little Rd branch in Arlington, TX, you will play a pivotal role in delivering the renowned Chase client experience, rooted in our core values of hospitality, integrity, and innovation. In this dynamic position within our Consumer & Community Banking division, you will serve as the primary point of contact for clients, helping them navigate their financial journeys with personalized advice on banking, lending, and investment solutions. Your focus will be on fostering long-term relationships, uncovering opportunities to deepen client engagement, and ensuring every interaction reflects Chase's commitment to excellence in the financial services industry. This role demands a blend of sales expertise and genuine care, contributing to the branch's success in a vibrant, growing community like Arlington. Key to your success will be leveraging JPMorgan Chase's industry-leading tools and resources to provide tailored recommendations, from everyday banking needs like checking accounts and mobile payments to more complex offerings such as home loans and wealth management services. You will collaborate with a supportive team of bankers, advisors, and specialists to resolve inquiries efficiently, promote digital adoption, and drive business growth through proactive outreach. Compliance and risk management are paramount, as you uphold federal regulations and Chase's high standards to protect both clients and the firm. This position offers the opportunity to make a tangible impact on clients' financial well-being while advancing your career in one of the world's leading financial institutions. JPMorgan Chase is an equal opportunity employer committed to diversity and inclusion, and we provide robust professional development programs to help you thrive. In Arlington, TX, you'll join a team dedicated to community involvement and client-centric service, with opportunities for advancement into senior banking or advisory roles. If you are passionate about finance, excel in client-facing environments, and align with our mission to enable economic opportunity, this Relationship Banker II role is your chance to contribute to a legacy of trust and innovation at Chase.

Key Responsibilities

• Build and maintain strong relationships with clients by understanding their financial needs and recommending appropriate JPMorgan Chase products and services
• Deliver exceptional client experiences in the branch, embodying Chase's hospitality standards through personalized interactions and problem resolution
• Process transactions accurately and efficiently, including deposits, withdrawals, and loan applications, while adhering to compliance protocols
• Identify opportunities for cross-selling banking, credit, and investment solutions to enhance client portfolios
• Educate clients on digital banking tools, mobile apps, and online platforms to promote self-service options
• Collaborate with branch team members and specialists to support client goals and resolve complex inquiries
• Monitor client accounts for potential risks or opportunities, ensuring proactive outreach and follow-up
• Maintain accurate records and documentation in compliance with federal and state regulations
• Participate in community outreach and networking events in Arlington, TX, to grow the client base
• Stay updated on industry trends, JPMorgan Chase policies, and product updates through ongoing training

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 2 years of experience in retail banking, customer service, or financial services
• Valid driver's license and ability to travel to client locations as needed
• Strong knowledge of banking products, including deposits, loans, and investment services
• Ability to work flexible hours, including evenings and weekends, in a branch environment
• Compliance with all regulatory requirements, including FINRA and state banking licenses where applicable
• Proficiency in Microsoft Office Suite and core banking software

Preferred Qualifications

• Previous experience in sales or relationship management within a financial institution
• Bilingual skills, particularly Spanish, to serve diverse client bases in Arlington, TX
• Certification in financial planning or customer relationship management
• Experience with JPMorgan Chase systems and processes
• Proven track record of meeting sales targets in a competitive banking environment

Required Skills

• Customer service excellence and empathy in high-volume environments
• Sales acumen and consultative selling techniques
• Financial product knowledge, including mortgages, credit cards, and investments
• Attention to detail for accurate transaction processing
• Communication skills, both verbal and written, for client interactions
• Problem-solving and conflict resolution abilities
• Time management and multitasking in a fast-paced branch setting
• Team collaboration and leadership qualities
• Digital literacy with banking software and CRM tools
• Regulatory compliance awareness in financial services
• Analytical skills for assessing client needs and risks
• Adaptability to changing market conditions and client demands
• Networking and relationship-building expertise
• Basic financial planning and advisory skills
• Proficiency in data entry and record-keeping systems

Benefits

• Comprehensive medical, dental, and vision insurance plans with employer contributions
• 401(k) retirement savings plan with company matching up to 6% of eligible compensation
• Generous paid time off, including vacation, sick days, and parental leave
• Tuition reimbursement program for professional development and education
• Employee stock purchase plan and performance-based bonuses
• Wellness programs including gym memberships, mental health support, and financial wellness resources
• Flexible work arrangements and hybrid options where applicable
• Access to exclusive employee discounts on travel, entertainment, and financial products

JP Morgan Chase is an equal opportunity employer.