Relationship Banker - Lantern and 96th - Fishers, IN - Indy Northeast

Location: Fishers, IN, United States

Job Family: Relationship Bankers

About the Role

At JPMorgan Chase, we are committed to fostering strong client relationships and delivering unparalleled hospitality in the financial services industry. As a Relationship Banker at our Lantern and 96th branch in Fishers, IN, within the Indy Northeast market, you will play a pivotal role in embodying our 'How We Do Business' principles. This position involves serving as the face of Chase for retail clients, helping them navigate their financial journeys with personalized advice on everything from everyday banking to complex wealth management needs. You will thrive in a dynamic environment where exceptional client experiences drive our success, contributing to a team dedicated to the growth of our Northeast Indiana community. Your day-to-day responsibilities will center on building meaningful connections with diverse clients, from young professionals to established families in Fishers. You will assess their financial goals, recommend tailored solutions like Chase checking accounts, credit cards, or home lending products, and ensure seamless transaction processing while upholding the highest standards of security and compliance. By leveraging JPMorgan Chase's innovative digital tools, such as the Chase Mobile app, you will empower clients to manage their finances effortlessly, while also identifying opportunities to refer them to specialized services like J.P. Morgan Wealth Management. This role demands a passion for client advocacy and the ability to adapt to varying needs in a high-volume branch setting. Joining JPMorgan Chase means becoming part of a global leader in financial services with a legacy of innovation and integrity. In this position, you will receive ongoing training to stay ahead of industry trends, access career advancement opportunities across our vast network, and contribute to initiatives that promote financial literacy in the local Fishers community. If you are enthusiastic about hospitality, driven by client success, and eager to make an impact in retail banking, this Relationship Banker role offers a rewarding path to professional growth within one of the world's most admired financial institutions.

Key Responsibilities

• Engage clients in the branch to understand their financial needs and recommend appropriate JPMorgan Chase products such as checking accounts, credit cards, mortgages, and investment options
• Deliver exceptional hospitality by greeting clients warmly, providing personalized service, and resolving inquiries efficiently to build long-term relationships
• Process transactions accurately, including deposits, withdrawals, and loan payments, while adhering to Chase's security and compliance protocols
• Proactively identify opportunities to deepen client relationships by cross-selling services like Chase Sapphire banking or wealth management referrals
• Educate clients on digital banking solutions, such as the Chase Mobile app and online portals, to enhance their financial experience
• Maintain accurate records of client interactions in CRM systems and ensure all documentation complies with federal banking regulations
• Collaborate with branch team members and specialists to support client goals, including small business lending and retirement planning
• Monitor branch operations during peak times, assisting with teller line management and ensuring a seamless client experience
• Participate in community outreach events in Fishers, IN, to promote JPMorgan Chase's commitment to local financial wellness

Required Qualifications

• High school diploma, GED, or equivalent work experience
• At least 1 year of experience in a customer-facing role within financial services or retail banking
• Strong understanding of banking products and services, including deposits, loans, and digital banking tools
• Ability to work flexible hours, including evenings and weekends, to meet client needs
• Proficiency in basic computer skills and financial software applications
• Valid driver's license and reliable transportation for branch coverage if needed
• Compliance with all regulatory requirements, including background checks and FINRA registration where applicable

Preferred Qualifications

• Bachelor's degree in finance, business, or a related field
• 2+ years of experience as a banker or teller in a high-volume branch environment
• Bilingual proficiency in English and Spanish to serve diverse client populations
• Experience with sales targets and client relationship management in a competitive banking setting
• Knowledge of JPMorgan Chase's proprietary systems and client platforms

Required Skills

• Customer service excellence with empathy and active listening
• Sales acumen for identifying and closing banking opportunities
• Proficiency in Microsoft Office Suite and banking software like TellerNet
• Strong communication skills, both verbal and written, for client interactions
• Attention to detail for accurate transaction processing and record-keeping
• Problem-solving abilities to resolve client issues efficiently
• Time management to handle multiple priorities in a fast-paced environment
• Knowledge of financial regulations such as BSA, AML, and Reg E
• Team collaboration for seamless branch operations
• Digital literacy in mobile and online banking platforms
• Adaptability to evolving client needs and market trends
• Basic financial analysis to advise on products like loans and investments
• Interpersonal skills for building trust and rapport
• Organizational skills for managing client portfolios

Benefits

• Comprehensive medical, dental, and vision insurance plans with multiple coverage options
• 401(k) retirement savings plan with company matching contributions up to 5% of eligible pay
• Generous paid time off, including vacation, sick days, and paid holidays
• Tuition reimbursement program for professional development and advanced education
• Employee stock purchase plan allowing discounted shares of JPMorgan Chase stock
• Wellness programs including gym membership reimbursements and mental health support
• Parental leave benefits with up to 16 weeks of paid time off for new parents
• Access to Chase's employee assistance program for financial counseling and life services

JP Morgan Chase is an equal opportunity employer.