Relationship Banker - Main and Huron - Ann Arbor, MI

Location: Ann Arbor, MI, United States

Job Family: Relationship Bankers

About the Role

At JP Morgan Chase, we are seeking a dedicated Relationship Banker to join our Main and Huron branch in Ann Arbor, MI. As a Relationship Banker, you will be the face of our commitment to exceptional client experiences, embodying the hospitality and personalized care that define our brand in the financial services industry. In this role, you will build lasting relationships with individuals and small businesses in the vibrant Ann Arbor community, helping them achieve their financial goals through our comprehensive suite of banking products and services. From opening everyday accounts to guiding clients toward investment opportunities and loans, you will play a pivotal role in delivering solutions that matter, all while upholding the highest standards of integrity and innovation that JP Morgan Chase is known for. Your day-to-day responsibilities will involve engaging clients with warmth and expertise, conducting in-depth needs assessments to recommend tailored products like Chase checking accounts, Sapphire credit cards, or referrals to our wealth management advisors. You will thrive in a collaborative branch environment, working alongside a team to meet sales targets, resolve inquiries efficiently, and ensure seamless digital and in-person banking experiences. Compliance with federal regulations and internal policies will be paramount, as you maintain accurate records and protect client information in line with JP Morgan's robust security protocols. This position offers the chance to contribute to local community initiatives, such as financial literacy workshops, enhancing JP Morgan Chase's reputation as a trusted partner in Ann Arbor's dynamic economy. We value professionals who are passionate about client success and eager to grow within one of the world's leading financial institutions. If you possess strong interpersonal skills, a solid foundation in banking operations, and a drive to exceed expectations, this role at JP Morgan Chase's Main and Huron branch provides an ideal platform to advance your career while making a meaningful impact on clients' lives.

Key Responsibilities

• Engage with clients at the Main and Huron branch in Ann Arbor, MI, to understand their financial needs and provide tailored banking solutions
• Open and maintain various deposit accounts, including checking, savings, and certificates of deposit, while ensuring compliance with JP Morgan Chase policies
• Assist clients with loan applications, mortgage inquiries, and referrals to specialized JP Morgan teams for wealth management services
• Promote and sell JP Morgan Chase products such as credit cards, investment options, and digital banking tools to enhance client relationships
• Deliver exceptional hospitality by greeting clients warmly, resolving issues promptly, and following up to ensure satisfaction
• Conduct needs-based conversations to identify opportunities for deepening client relationships and achieving branch sales goals
• Maintain accurate records in JP Morgan's client management systems and adhere to all regulatory requirements
• Collaborate with branch team members to support community events and financial education initiatives in Ann Arbor
• Monitor client portfolios for service opportunities and proactively reach out with personalized advice
• Ensure the branch environment reflects JP Morgan Chase's commitment to security, inclusivity, and innovation

Required Qualifications

• High school diploma or equivalent required; bachelor's degree in finance, business, or related field preferred
• At least 1-2 years of experience in retail banking, customer service, or sales within the financial services industry
• Strong understanding of banking products and services, including checking, savings, loans, and investment options
• Ability to obtain and maintain necessary licenses, such as Series 6 and 63, if required for product referrals
• Proficiency in using banking software and CRM systems for client management
• Excellent communication skills with the ability to build rapport with diverse clients
• Commitment to ethical standards and compliance with federal and state banking regulations

Preferred Qualifications

• Previous experience at a major financial institution like JP Morgan Chase
• Bilingual proficiency in English and Spanish or another language spoken in the Ann Arbor community
• Knowledge of local market dynamics in Ann Arbor, MI, including real estate and small business trends
• Experience in cross-selling financial products to meet client needs and sales targets
• Certification in financial planning or customer relationship management

Required Skills

• Customer service excellence
• Sales and relationship building
• Financial product knowledge
• Regulatory compliance awareness
• Active listening and empathy
• Problem-solving and conflict resolution
• Digital banking proficiency
• Time management and organization
• Team collaboration
• Analytical thinking for client needs assessment
• Communication (verbal and written)
• Adaptability to fast-paced environments
• Attention to detail in transactions
• Ethical decision-making
• Cultural sensitivity for diverse clientele

Benefits

• Comprehensive medical, dental, and vision insurance plans with JP Morgan Chase contributions
• 401(k) retirement savings plan with generous company matching up to 5% of eligible pay
• Paid time off including vacation, sick days, and 16 weeks of paid parental leave
• Tuition reimbursement program for advancing education in finance or related fields
• Employee stock purchase plan allowing discounted shares of JP Morgan Chase stock
• Wellness programs including gym memberships, mental health support, and financial wellness coaching
• Performance-based bonuses and incentives tied to client satisfaction and sales targets
• Opportunities for career growth within JP Morgan Chase's global network of branches and divisions

JP Morgan Chase is an equal opportunity employer.